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CafeX Communications
42 followers -
We make it easier for companies to engage live with customers and employees in mobile and web apps.
We make it easier for companies to engage live with customers and employees in mobile and web apps.

42 followers
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IDC predicts the communications platform as a service (CPaaS) market will grow from $2B last year to $10.9B in 2022, as strong as 39% CAGR, driven by enterprise digital transformation requirements. https://www.idc.com/getdoc.jsp?containerId=US44316218
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2018 No Jitter survey shows 79% of respondents will increase use of cloud communications within next year, plus many other insights. http://cafex.to/nojit9f0b6
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Engage web and mobile visitors via bots, live chat, cobrowse and video calling, all tightly integrated with Microsoft Dynamics 365. Free trial: https://cafex.to/livea91a35
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Adding screen share to customer service calls should be as easy as 1-2-3. Agents see what customers see to resolve issues faster and increase CSAT. https://www.cafex.com/en/platform
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Frost recommends businesses embark on a communications transformation with CPaaS and UCaaS as part of their broader digital strategy. https://go.frost.com/ucaas
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Watch how chatbot interactions can be escalated to live agents who can see the chat context. Agents in Microsoft Dynamics 365 can also transfer chat sessions to bots for routine tasks. https://youtu.be/f2yYFKJk9VU
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Live panel discussion today with experts at AWS re:Invent 2018 on the future of cloud, app security and transitioning from DevOps to DevSecOps. https://www.brighttalk.com/webinar/from-devops-to-devsecops-cloud-compliance-in-the-enterprise/
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