My name is Gail Taylor I ordered the necklace with three separate pieces, a boy that stole my heart a boy's name and birthstone. I ordered it for my 4 year old grandson to give to his mother for Valentine's Day I fell in love with it when I received it and my daughter fell in love with it when she got it from her son. she wore the necklace for 2 days and one of the charms fell off she was devastated I emailed the company and they very quickly responded with an apology and with the assurance that a new charm would be sent at no charge. Not only was this excellent customer service but a desire to shop again with Hannah by Design thank you so much for making my daughter happy my grandson thrilled to give his mom a cherished gift and thanks to a happy grandmother!!