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Bulk Candy Store
Candy Store
Today 9AM–6PM
44 followers|521,349 views
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235 N Jog Rd West Palm Beach, FL 33413
235 North Jog RoadUSFloridaWest Palm Beach33413
(561) 540-1600bulkcandystore.com
Candy Store, Food Products
Candy Store
Food Products
Popcorn Store
Sweets
Today 9AM–6PM
Tuesday 9AM–6PMWednesday 9AM–6PMThursday 9AM–7PMFriday 9AM–6PMSaturday 10AM–4PMSunday ClosedMonday 9AM–6PM
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Review Summary
4.4
35 reviews
5 star
27 reviews
4 star
2 reviews
3 star
2 reviews
2 star
1 review
1 star
3 reviews
"Great prices, fast delivery, and fantastic customer service."
"Love the place, all the candy you need and more, service was great."
"I'm all for small family run business but I also believe in being fair."
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Rachel Kopp's profile photo
Rachel Kopp
5 months ago
After receiving our shipment of several bags of candy, we realized that we were missing one bag that we had ordered & paid for. Customer service was completely unaccommodating in resolving this issue. First they tried to blame the package carrier, saying that sometimes delivery drivers get hungry and get into the boxes, but the package had not been tampered with. Then they tried to blame us, saying we had to have received all of the items going by the shipping weight of the package. Each person we spoke to had a horrible attitude and refused to listen. The best they could offer was to send out a new bag of candy but we had to pay for the shipping. When we told them we simply wanted a refund for the $12 bag of candy instead of spending another $19.45 to have it shipped, they refused. How would that be any different than sending us a new bag at "no charge"?? This was also over several unnecessary phone conversations - it should have been a simple, "Oh, you didn't get an item you paid for? Let me get that out to you right away" - but no. Terrible customer service, and the candy wasn't even that good. Next time I'm sticking with Amazon.
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Douglas Leon Adams
3 months ago
Dear fellow consumers, please decide how much candy would you expect to get for $46.28? When my children exited the line after paying I was shocked to only see half a bag of what we typically bring home after a night of Trick or treating! I'm all for small family run business but I also believe in being fair. So just beware friends 😀
Response from the owner - 3 months ago
Thank you for your comments. I believe you are referring to an experience at the Virginia State Fair (based on the date) and not our store or website. I am sorry you are not happy with the amount of candy you received. I wanted to point out that we do our best to make sure that everyone knows all of our pricing before purchasing. Every bulk basket has our bulk pricing listed and every novelty item has a price on the box. In addition, if someone is not happy, all they have to do is tell the cashier at check out and they take out the candy you don’t want prior to purchasing. Again, sorry if there was any confusion on that, but we do try and make it clear.I
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Ciara K
8 months ago
They are nice and kind of helpful and have a lot of decent stuff but I was a bit disappointed with their customer service, turns out it has its limits. Response to response: Like I said you guys were nice, service with a smile but that doesn't mean it was good service. Before leaving I even mentioned as politely as possible that I was disappointed and they just kinda shrugged and said sorry. They didn't bother double checking for us at all. I even told them that they didn't have to rush, they could take their time, we were wiling to wait if they could do that one thing for us and they didn't even bother. I'm sorry but I don't know how I could give you a good review even with how patient I was willing to be. Here's a tip: be consistant and wiling to help the person until all options are exhausted, that is good customer service. I gave them every opportunity to help and I was just pushed aside. This is what happens if you are not consistant. Maybe you have good customer service for others but now we know that it's not always guaranteed.
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Response from the owner - 8 months ago
Hello Thank you for letting us know about your experience. As you can see by our other reviews, people are usually very happy with our customer service. If you could please take a moment to contact me (Ken) directly and let me know what was wrong I would appreciate it. I see you posted a response, but again I am not clear what it is they did not get you. Can you please contact me directly so we can resolve this. Thank you
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Nancy Becerra
a year ago
I am doing a candy buffet for my daughter's Sweet 16 party. They were extremely helpful and have an enormous inventory. They pointed out best sellers even if they were cheaper than what I was looking at and helped determine the quantity I needed. They said most people over buy and steered me to quantities that would be plenty without having lots of leftovers. On some things that my family won't mind having "leftovers" of, it was my choice to get a little more. I would definitely recommend them to anyone "doing it themselves" or any event planner. I will definitely start going there for my Halloween candy as well. Wonderful service and competitive prices!
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Response from the owner - a year ago
Thank you so much for such a wonderful review! We're glad we could assist you and we hope to see you again soon!
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Bryan House
a month ago
Lots of candy that brings back blasts from rhe past. Helpful staff and reasonable prices. Sooo good.
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Duckswithats
3 months ago
I love this place. They have a great selection of all my favorite candy and they are always nice and helpful when I come in. It's a cool place to visit.
Response from the owner - 3 months ago
Thanks for teh nice review, we try to make it fun!
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Angela Leopard
8 months ago
Huge display of candy. Hundreds of items to choose from. Very nice and knowledgeable staff. Fun place to shop!
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Candace Moore
a month ago
They have such a large selection and feels like an old time candy store.