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Brittany Sanders
Works at The Amber Agency, LLC
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Interesting perspective. 
The ALS campaign may be a great way to raise money – but it is a horrible reason to donate it
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...is actually not the same as, "doing everything I can." When we tell people we're doing the best we can, we're actually saying, "I'm doing the best I'm comfortable doing." As you've probably discovered, great work makes us uncomfortable.
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Detroit will mark the first anniversary of its bankruptcy filing this Friday, and across the country, people are watching the city to see how it has survived the upheaval. Despite pending cuts for pensioners, as well as widespread poverty, soberi...
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They do a terrible job of educating kids, especially the ones who need it most.
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In the photography industry, having a "studio" or "meeting space" translates to success in most client's eyes. The thing is, typical photographers would rather spend their cash on gear, than a studio they would probably only use once a month. Recently there's been an abundance of places for people to meet with clients as well as have their own out of home office. They're called coworking spaces and have been popping up around the country.
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Detroit Coworking Week is coming up! Focus: HOPE's coworking space will be a part next year! #claimingit  
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Brittany Sanders

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Inspired to help these talented young people further develop their life skills and confidence? Consider donating to the 2014 Detroit Food Academy crowdfunding campaign! https://patronicity.com/project/detroit_food_academy

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Great panel discussion last night. Honored to have been a part. Thanks State Budget Solutions and the Manhattan Institute for hosting this important dialogue!
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Come discuss Detroit's solutions and opportunities with us tomorrow at 5PM!
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A couple weeks ago I turned 30. Leading up to...
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Have her in circles
188 people
Dale Deas's profile photo
Alisha Taylor's profile photo
Alissa Thomas's profile photo
Antoni Abella Vendrell's profile photo
Dionna Maddox's profile photo
MUHAMMAD YASIR AKRAM's profile photo
Caleb Hodes's profile photo
Mildred Cross's profile photo
Hank da Tank's profile photo
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Program management, marketing, data analysis, community development
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  • The Amber Agency, LLC
    Founder, present
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I am all for supporting small businesses, especially in the City of Detroit, but what I do NOT support is poor customer service. I have patronized this business for a while on an infrequent basis and I visited last week to get my nails done for a wedding. One of the nails needed a gel overlay because I had broken it right before I went to the shop (if it had not been for the wedding, where I was a bridesmaid, I would have just torn it off! lol). I went back to the shop today to get the one nail soaked off. Sonny/Sunny, the owner, put my finger in acetone and I asked her how much it would cost, but did not fully understand her response as her accent is thick. I figured I'd just ask for clarification when she (or someone else in the salon) came back over to service me. Couldn't have been more than a dollar or two, right? After about 20 minutes of my nail sitting in pure acetone, I politely asked Sunny how much longer I needed to soak my nail. She said she had told me that it would be no pay because I needed to do it myself because she was busy. I said, "oh okay, cool. I didn't hear you say that initially." I began to wipe the gel off myself when I hear her talking about me to the customer she was currently serving. I said to her in a surprised tone, "Sunny, are you over there talking about me to another customer?" She said "YES!" and then, unfortunately, I had to give her a quick lesson in Customer Service 101. You do NOT discuss your customers with another customer, ESPECIALLY if the customer you are not happy with is still present in your establishment. I was more than happy to admit that I didn't hear her initially and that I was okay with wiping off my own nail; she somehow flipped it into I wanted her to stop what she was doing and service me, which was completely inaccurate. I then reminded her that -- albeit beside the point of this interaction -- last week when I was there, she stopped in the middle of my pedicure to do someone's eyebrows (she asked if it was okay first and I said sure). Also, last week, the credit card machine wasn't working and I had to go to the ATM in the dark to get cash so I could pay her. Even though I was inconvenienced, I did not fuss, I did not curse, I did not complain...I just went and got the money and paid her. These are the kind of customers you want! However, none of that mattered to her (or she didn't remember, which is also another lesson in Customer Service 101), because today she was downright rude and mean. She even said, "I am always right." and I said, "No, Sunny, the customer is always right." smh. I knew it was bad when one of the other nail techs AND another customer whispered to me, "Just leave it alone. She doesn't know any better." lol. In short, Do NOT support Asian Nails. Do NOT support her other salon, Savvy Nails, also on E. Jefferson, either!!! There is nothing customer-savvy or professional about the owner and I will NOT be back. I only spend my money with kind professionals who want and appreciate my business.
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Public - 5 months ago
reviewed 5 months ago
1 review
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