Find out more here: http://bit.ly/1muHVHf
MY daughter was booked to fly by this on 13 April 2014 at 07.15 am
Paid premium fare expecting better customer service and to say that we were disappointed would be an understatement sub-par
Got a mail the previous night all set to fly form BA, was impressed
Went ahead with preparations got a cab for airport midnight 2 am 7 relatives father mother mother in law husband, sister, her husband, their little daughter all traveled to airport to see her off and loads of luggage
Reached airport by 3 am, had no suspicion on the ordeal ahead of us. The Google update also said 08.15, that is one hour delay
There was a long Que for check in and lugging the heavy trolley got turn at the check in desk after one hour and what the counter person told my daughter was shocking
The flight is 25 hours delayed set to fly at 08.15 on 14 APR 2014
What for they took our mobile no? Why didn't anyone call?
These questions beg answers from BA
The counter guy spent 30 minutes putting forth various other options like 3 stops etc
They couldn't even ensure that one can board the flight on 14 April at 08.15 after 25 hours
Ultimately after weighing all options was forced to accept Cathay pacific flight via hongkong at 01.40 am on 14 April 2014 full 24 hours later than the original plan
All of us were forced to go back home with all luggage and everyone had to re-plan to see her off again on the night of Sunday, again another cab, repacking unpacking etc
What a let down BA
Admit that you cancelled BA276 on 13 April 2014 just because you didn't get the critical mass of travelers to break even? Or tell us what the real operational reason was
Hiccups do happen but how much you do to communicate and comfort the beleaguered passenger defines a good airline
They don't even have a 24/ 7 customer support.
when an airline decides to cancel a flight it should think about hundreds of passengers, old people, wheel chair bound people,mothers with infants, executives with urgent meetings.. all get affected.
its less shameless to announce a flight as cancelled than announce a delay of 25 hours, adding that it can indefinitely get further delayed
in April 1974 following the merger of BOAC and BEA. So we thought we'd
celebrate turning forty in some glamorous company.
Take a look at what Denise van Outen thinks about turning forty with us and
some great archive footage from our past.
Want to learn more about how things have changed over years for us? Take a
look here http://bit.ly/1myx6kG
Image: Joe Windsor-Williams
Imagine leaving your car at the airport and returning from a trip to find it washed, detailed, and fueled—and you earn some cash for it. This could be a reality with companies like FlightCar.
But there's a catch: you have to rent it out to a fellow traveler, whom you've never met.
Currently available in Boston, San Francisco, and LA, FlightCar is a peer-to-peer car sharing service. How would you feel about renting your car out while you're away? http://bit.ly/1gWWXDl
Welcome to our official Google+ page. We hope you like it, as we’ll be doing things a little bit differently here.
Throughout our 90-year history, we have delivered products and services to make travel easier for you, our customers. We always seek inspiration and explore completely new ways of improving your travel experience. This has led to us being one of the first airlines to introduce both a fully flat bed in our Club World cabin (1999) and a frequent flyer programme, Executive Club (1982) to reward you every time you choose to fly with us.
We haven’t stopped there. More recently, we were among the first airlines to introduce an iPhone app (2008) and by listening to you we now have a mobile app for Android, iPhone, Nokia and Blackberry mobile phones.
Inspiration comes from many places and by sharing this, we’ve been able to develop unique products. For example, our Club World cabin was inspired by the early days of BOAC and Saville Row tailoring, we also collaborate with fashion and textile designers to explore and deliver contemporary new looks that maintain a British style.
Your contribution has been invaluable in improving the travel experience. As such, our Google+ page will be where you can share things that inspire you every day. We’ll be creating circles you can be part of and reveal exclusive content where we hope you’ll give us your honest opinion.
Thank you for following us and remember to let us know what you’d like to see here.
We like to hear from everyone but would ask you to consider the following information
We aim to answer all your questions here but sometimes we'll ask you to contact us directly especially if it's a customer service query. If you need immediate assistance, please visit ba.com where you can find our contact details
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