Response from the owner - 5 months ago
Thanks for your feedback here on Google. We do appreciate it. We see that you've been following our company for about 5 years now. We do appreciate your avid interest in the software during the last 5 years.
We recently started offering 14-day free trials that allow users to test out the software, with all features, 100% free for 14 days.
While the free trial is 100% free, we are currently not able to provide standard email support to users trying the free trial. We have thousands of free trials out at a given time and do not have the resources to provide website support to free trials users. We are able to answer general how-to questions, but are not able to provide comprehensive support on how to customize your website.
Standard support is reserved for paying customers so that we can best serve live customers of the software.
We do understand that this can be frustrating, but also recommend reaching out to the free public community for questions about how to update your website in case you need support.
Paying customers do receive support from our support team and we aim to respond to support emails within 1 business day.
We hope that the software works for your needs during the 14 day trial and you can become a live customer to receive support for your website from our friendly support team.
If you feel the software will be a good fit and you become a live customer, you can expect responses to email support inquiries within 1 business day.
Again, our aim is to provide the best support we can to our customers. The 14 day trial is a free way to test out all the features 100% free.
We apologize for the inconvenience but appreciate your feedback here. All feedback, both positive and constructive, is appreciated. We are always seeking to improve ourselves.
We'll try to find ways in which we can potentially allocate resources in the future to better serve users on 14 day free trials.
Thank you again for your feedback here. We greatly appreciate it and always wish you amazing success on your projects.
All the best,
The Brilliant Directories Team