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Verified local business
BrightLocal
Software Company
Today 8AM–6PM
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The Old Candlemakers West St Lewes BN7 2NZ, UK
The Old Candlemakers, West StreetGBLewesBN7 2NZ
+44 1273 917374brightlocal.com
Software Company, Advertising
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Today 8AM–6PM
Friday 8AM–6PMSaturday ClosedSunday ClosedMonday 8AM–6PMTuesday 8AM–6PMWednesday 8AM–6PMThursday 8AM–6PM
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Review Summary
4.6
26 reviews
5 star
21 reviews
4 star
3 reviews
3 star
No reviews
2 star
1 review
1 star
1 review
"A great company, run by great people!"
"I would recommend BL to any friend, family or colleague."
"I am going to evaluate Bright Local services asap."
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Brian Baker's profile photo
Brian Baker
6 months ago
My agency has been using BrightLocal's Rank Tracker and Citation Tracker tools for the past 2-3 years. They have consistently been adding new features, updating their service set, and increasing the speed of their service. Their customer service is also very helpful. During an escalated situation, Myles, the owner, actually hopped on the phone with me to help me understand their systems and the limitations I was facing. Overall - totally awesome company to use and work with!
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Joy Hawkins
6 months ago
The Bright Local tools are truly awesome. The company I work for (Imprezzio) uses them for all our clients and the ranking reports are constantly getting upgrades that really make the tools even more fabulous than they already are. My favorite feature is that our package includes screenshots of the actual search results for each keyword that they scan. That way if there are any big variances we can see why.
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David Prian
8 months ago
Not only are the tools awesome, but the support is stellar. Any question or concern you have is always answered or resolved promptly through chat or email, whichever you prefer. I highly recommend BrightLocal. They are a well respected name in our industry, and once you utilize their services, you can see why...
Response from the owner - 7 months ago
Hi David. Wow that's such a great review and so good for us to hear - food for the working soul! We really do care about our customers & the service we give them and getting feedback like this makes the late nights worthwhile. Best wishes & luck to you.
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Liakat Hossain
5 months ago
Before we signed up for Brightlocal, we used some other tools and search strings for our local SEO campaigns. Building and fixing citations were the most time consuming task for our team. Brightlocal’s dynamic and almost accurate data saving us a lot of time and money. We've been using this tool for months, and we can confidently share our satisfaction with one word - incredible!
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Lyndsey M
5 months ago
I have been using bright local ever since being in this industry. It is one of the best tools out there! Also love their webinars!
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blaze hughes
2 months ago
Surprisingly quick replies to emails. Very pleased with customer service.
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April Bautista
8 months ago
This is a great service for marketers! Free demos make it easy to learn the ins-and-outs of citation listings, and courteous and prompt customer support personnel make it super simple to get answers to questions if you hit a snag. I have had a pleasant experience with BL so far! Keep up the good work to BL, Lauren and team.
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Reese Phillipson
8 months ago
Things started out so well. The details given in the reporting are okay, mostly going for the citation burst part of their services. Nothing but constant issues with their citation submission team in the Philippines. I get emails saying that i had submitted a ticket, but I had done no such thing. Apparently there was an issue with how something was setup during the process, but they'll send you an email saying, "We have sent you an important email about your BrightLocal account or inquiry you sent to us. In case the first email doesn't reach you, we follow it up with this automated alert message - just to be doubly sure that you know we have tried to contact you. If you did not receive the original email then you can view it online here: Please let us know if you have any issues accessing our support site & if you have any questions for us." Never received the 1st email, and its always 4 or 5 days till they get back to you with the issue. You get what you pay for, and you'll pay too much for such little service.
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Response from the owner - 7 months ago
Hi Reese, Myles here, I'm BrightLocal's CEO. Matt (our customer service manager) emailed you last week but we haven’t heard back from you, so I wanted to reply on here personally incase you missed his email. I’m incredibly sorry about this. During May we had a temporary bug with our 3rd party help desk software, this meant that when our submission manager contacted you about your campaign, you were unable to see the message in the email notification. This is 100% our fault, we should have picked up on this issue with our help desk after your first email, we’re very sorry about this. We resolved this issue shortly after your last email and we now have a new testing process that we run after any any updates to our Helpdesk notifications to make sure it never happens again. I'm incredibly sorry for the frustration this caused you. We were reaching out to you about two of your campaigns. The emails we sent contain the full details so i won't repeat that here because it contains client-specific info which we don't want to make public. We have completely refunded both your payments for the 2 campaigns, as well as this I've refunded your last SEO Pro subscription payment. Lastly, I have added 50 free CitationBurst credits (worth $150) to your account so you can use our service without the bug in our help desk software. I hope that this goes someway to mending our relations and assuring you of our commitment to our customers & our service. If you have any questions please get in touch with us by email contact@brightlocal or calling us on (312) 544-0656. Thanks Reese Myles

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Check out Myles Andersen's presentation about online reviews and how they can help you get more business.
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BrightLocal

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Unit 601, International House, 223 Regents St, London W1B 2QD
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BrightLocal

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BrightLocal's new Report Creation Wizard makes tracking local search data even easier!

You can now set up all your reports through 1 screen & and save tons of time & effort.
Looking for a quick way to set up and manage SEO reports for clients? BrightLocal provides SEO tools that allow you to create SEO Reports faster than ever.
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