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Brianne Villano
Works at CustomerEssentials.co
Attended William Paterson University
Lives in Durham, NC
9,115 followers|1,198,541 views
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Brianne Villano

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If all makeup tutorials were like this, I would actually watch them and wear makeup.
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+Brianne Villano Thanks gurl! I made a whole series of these on my channel if you wanna ~scope some new looks~ ;)
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Brianne Villano

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Come on, get happy.
Eighteen other countries have legalized same-sex marriage before America. Let's see how some of them are holding up.
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Brianne Villano

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For me, that would be the NSFW version.
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So much rage in me right now.
The people who once cared for Caitlyn, the dog found with her muzzle taped shut, say they contacted Animal Control and gave them information on the man who bought their dog two days before she was ...
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yeah, if they catch the guy who did this they oughta do the same to him...over his eyes, nose, mouth, groin and asshole......with Gorilla tape
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Brianne Villano

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"That's the goal of Percy—to make continuous visual integration so simple and fast that it can become a mainstream engineering practice."
Percy.io is live! Let's make perceptual diffs and continuous visual integration testing a mainstream engineering practice.
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Good evening +Brianne Villano​
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Brianne Villano

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So much love in the world. 
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He's the best. <3
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Have her in circles
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Brianne Villano

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No, YOU'RE crying.
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Thank you...this made my night
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Holy talent, Batman.
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The Cozy Suite by independent seating manufacturer Thompson Aero Seating of Northern Ireland is a brilliant idea that rethinks economy seating without sacr
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It's not easy, but you're not alone.
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Ugh...saw the headline on the news, but did not have a chance to hear the story. Such a tragedy.
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People
Have her in circles
9,115 people
Trecey Mac's profile photo
Terren Ruppenthal's profile photo
Easy Start. Полезное видео по заработку, интересное видео.'s profile photo
Alok Mani's profile photo
fatema aktar's profile photo
Dylan Mason's profile photo
Vivek Mishra's profile photo
David Arellano's profile photo
Jon Gerber's profile photo
Work
Occupation
Customer-focused professional managing accounts at inMotionNow.
Skills
Wordpress, copy editing, epublishing, pet-sitting, film production, sciency stuff.
Employment
  • CustomerEssentials.co
    Owner, 2014 - present
    ● Determining, measuring, and tracking success ● Building relationships by tracking customer issues and loyalty across multiple touch points and channels ● Building a comprehensive knowledge base filled with tutorials and FAQs ● Internal training of team members, managers, sales staff, and developers – everyone is a customer representative ● Allowing client-facing team members to make choices in the vein of the company mission without being chained to scripts and email templates ● Improv exercises to empower team members to be quick on their feet ● Customer Journey Maps, Employee Journey Maps, etc. to identify opportunities to tighten up the process and improve the overall experience each person has with your company If you are interested in learning more about me and how I can improve your customers' experience with your company, please feel free to contact me. Twitter: @BrianneVillano Email: brianne@customeressentials.co Phone: (919) 901-1274
  • InMotionNow
    Account Manager, 2014 - present
  • Pantsuits and Parakeets
    Chief Polymath Goofball, 2012 - 2014
    ● WordPress administration and customization ● Film production: production assistant, assistant producer, actor, singer ● Social media consulting ● Blog consulting ● Writing and editing: novels, blog posts, web copy, etc. ● Creating and publishing ebooks ● Pet-sitting ● Journal article submissions ● Teaching others how to do all ^that and more
  • Science Exchange
    Laboratory Experience Manager, 2013 - 2014
    ● Design, schedule, and deliver Science Exchange training to geographically dispersed end-users in person and remotely ● Manage customer orders of $1K-$100K, facilitating communication, outreach, and payment ● Engage service providers, recruit new labs, educate existing labs about products and features ● Market to scientists including community outreach, copywriting, branding, social media, and partnership initiatives ● Create and schedule email marketing campaigns on behalf of labs to their existing user base ● Provide inimitable customer experiences for researchers and lab administrators on the platform ● Advocate for every user; decipher pain points and optimize their research ● Identify errors, bugs, and potential product improvements, and provide feedback to development team ● Manage hiring process for Lab Experience Team
  • Revolution Publishing
    Co-owner, 2012 - 2013
    ● Copy edited for genre fiction novels, novellas, and web content
  • Charles River Laboratories Pathology Associates International
    Research Associate, 2008 - 2013
    ● Reduced quality assurance audit findings 47%. ● Coordinates and manages client studies for over 20 preclinical pathology companies, including the United States government, providing data collection, study scheduling, and project timelines. ● Writes and edits preclinical technical reports, summaries, protocols, and quantitative analyses for six (6) veterinary pathologists according to facilities established Standard Operating Procedures (SOPs). ● Creates and demonstrates training materials and presentations for proper use of both proprietary and nonproprietary software programs for new hires and existing personnel. ● Assistant to the EHS Manager. ● Archivist in accordance with Good Laboratory Practices (GLPs). ● Creates 508 compliant government reports.
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Durham, NC
Previously
Mountain View, CA - Sunnyvale, CA - Brooklyn, NY - Hazleton, PA - Raleigh, NC
Story
Tagline
Customer experience consultant, passionate laugher.
Introduction
my thoughts are stars I cannot fathom into constellations - john green
_________________________________________

Feel free to add me to the following circles:

Customer Experience
Wordpress
Tech
Writing/editing
ePublishing
Online community management
Film-making
Dogs/animal welfare
Science
ADHD
CoBPD
_________________________________________

"Every thought you produce, anything you say, any action you do, it bears your signature."
- Thich Nhat Hanh
_________________________________________

"There's no security on this earth, only opportunity."
- Macarthur Douglas
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"Forget mistakes. Forget failure. Forget everything except what you're going to do now, and do it." 
- Will Durant
Bragging rights
Dog-mom to the best furkid stalkers ever. Also I enjoy making people snort drinks out their noses. On G+ since July 1, 2011.
Education
  • William Paterson University
    M.S. Biotechnology, 2004 - 2006
  • Bloomsburg University of Pennsylvania
    B.S. Biology, Chemistry, 1999 - 2003
Basic Information
Gender
Female
Birthday
September 28, 1981
Other names
Bri