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Brianne Villano
Works at CustomerEssentials.co
Attended William Paterson University
Lives in Durham, NC
9,179 followers|1,238,124 views
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Brianne Villano

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"The notion of absolute victory for one side and defeat of another is thoroughly outdated; in some situations, following conflict, suffering arises from a state that cannot be described as either war or peace. Violence inevitably incurs further violence. Indeed, history has shown that nonviolent resistance ushers in more durable and peaceful democracies and is more successful in removing authoritarian regimes than violent struggle."
We have seen many ordinary people across the world displaying great compassion.
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he by cBixby z by my Fitcthe have HTC th by 
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Brianne Villano

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I don't know about you guys, but I am super fricking relaxed now.
This video will ease away the stresses of your Monday....
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oh goodness
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So good. 
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I wasn't supposed to touch it. #insideout #Halloween
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Cool

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Have her in circles
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Brianne Villano

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"I think people who willfully, purposefully, and gleefully lie to the American people in order to damage someone's reputation should, like a registered sex offender, be required by law to come with that warning label for the rest of their lives." - Will McAvoy, The Newsroom

#IMissItSoMuch
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We already have a label for such people. They're called politicians 
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In a city wrestling with fast-rising housing costs and demographic change, a security guard’s attack of a poor black man at Whole Foods has come to represent what many black residents fear: Oakland...
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whaoo nice one
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You might pee.
Vine by PANIC! ✦
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Dude, I laughed so hard.
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wow.
 ·  Translate
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Wow is right!
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Introvert theme song.
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This show is amazing. #Sense8  
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It's definitely new and quite unique.
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People
Have her in circles
9,179 people
John Holaway's profile photo
Farhan Rajput's profile photo
Irina Natzika's profile photo
Doug Voice's profile photo
kasymir sinrang's profile photo
Tiger Lily's profile photo
Migi23's profile photo
Andrew Carpenter's profile photo
Amy Turk's profile photo
Education
  • William Paterson University
    M.S. Biotechnology, 2004 - 2006
  • Bloomsburg University of Pennsylvania
    B.S. Biology, Chemistry, 1999 - 2003
Basic Information
Gender
Female
Birthday
September 28, 1981
Other names
Bri
Story
Tagline
Customer Support Lead @Spreedly, passionate laugher.
Introduction
my thoughts are stars I cannot fathom into constellations - john green
_________________________________________

Feel free to add me to the following circles:

Customer Experience
Wordpress
Tech
Writing/editing
ePublishing
Online community management
Film-making
Dogs/animal welfare
Science
ADHD
CoBPD
_________________________________________

"Every thought you produce, anything you say, any action you do, it bears your signature."
- Thich Nhat Hanh
_________________________________________

"There's no security on this earth, only opportunity."
- Macarthur Douglas
_________________________________________

"Forget mistakes. Forget failure. Forget everything except what you're going to do now, and do it." 
- Will Durant
Bragging rights
Dog-mom to the best furkid stalkers ever. Also I enjoy making people snort drinks out their noses. On G+ since July 1, 2011.
Work
Occupation
Customer Engineering Lead @Spreedly
Skills
Wordpress, copy editing, epublishing, pet-sitting, film production, sciency stuff.
Employment
  • CustomerEssentials.co
    Owner, 2014 - present
    ● Determining, measuring, and tracking success● Building relationships by tracking customer issues and loyalty across multiple touch points and channels● Building a comprehensive knowledge base filled with tutorials and FAQs● Internal training of team members, managers, sales staff, and developers – everyone is a customer representative● Allowing client-facing team members to make choices in the vein of the company mission without being chained to scripts and email templates● Improv exercises to empower team members to be quick on their feet● Customer Journey Maps, Employee Journey Maps, etc. to identify opportunities to tighten up the process and improve the overall experience each person has with your companyIf you are interested in learning more about me and how I can improve your customers' experience with your company, please feel free to contact me.Twitter: @BrianneVillanoEmail: brianne@customeressentials.coPhone: (919) 901-1274
  • InMotionNow
    Account Manager, 2014 - 2016
  • Science Exchange
    Customer Experience Manager, 2013 - 2014
  • Charles River Laboratories Pathology Associates International
    Research Associate, 2008 - 2013
  • Spreedly
    Customer Engineering Lead, 2016 - present
  • Athenix Corp.
    Molecular Biologist - Nematology, 2006 - 2008
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Durham, NC
Previously
Mountain View, CA - Sunnyvale, CA - Brooklyn, NY - Hazleton, PA - Raleigh, NC
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