A story of great customer service:
I bought a new Fagor pressure cooker at Sur La Table last week. It was the last one, the floor display, but it appeared in perfect condition.
It wasn't until I got home and was half way through cooking chili, that I realized it was missing one small part.
I called the Tualatin Sur La Table to see if they had it. Unfortunately they didn't. However, they did find a new boxed unit at another store. That didn't make sense for us though because we were in the middle of cooking. Hearing this, Meg (employee at Sur La Table) offered to go get it and bring it to my house! While that exceeded all expectations, it still didn't make sense for us. I had a business trip I had to leave for in just a few hours. Instead, Meg arranged for the factory to send me the part while I was away.
So, if all that were not enough, I returned home to find a hand written letter, thanking me for my patience and a box of cookies from Meg at Sur-La-Table!!!
Way to go #surlatable
and Meg in Tualatin!!! You just redefined the meaning of exceptional customer service!