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Brent Leary
Works at CRM Essentials
Attended Widener University
Lives in Atlanta
1,542 followers|69,087 views
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Brent Leary

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My latest +Small Business Trends convo featuring Retention Science CEO +Jerry Jao:

"The reality is that many customers drop out. But subscription customers actually made more repeat purchases within the first three month based on what we measure. And, of course, once those customers actually became subscribers, we definitely noticed they stay on much, much longer versus the flash sale site customers".  
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In Indonesia, startup company Ruma is making slow but sure progress in connecting people to the Internet for the first time. But there is a long way to go. Here are some other apps aimed at helping people get more value out of their mobile phones.
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Brent Leary

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My +Small Business Trends convo with Zendesk's  +Adrian McDermott on using Facebook Messenger to engage customers to improve the support experience
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Had a good convo with the folks from +Salesfusion  about where I thought things were going in terms of marketing automation, and stuff like that...
Brent Leary is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is co-founder and Partner of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Leary writes regularly for industry outlets, including CRM Magazine, Inc.com, and America Express OPEN, and serves on the advisory board …
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If you wanted to explain the dilemma of privacy versus security to a curious relative, the Protecting Cyber Networks Act would be a good place to start.
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Really enjoyed this week's +Small Business Trends  convo with the CEO of Wet Shave Club. He shares how he took $4,000 and bought WetShaveClub.com - a site that was only making $300 a month - and turned it into a business with revenues of $350,000 and 1500 customers in less than a year's time.
Sometimes a person who has a good business idea isn’t able to translate it into a successful busines...
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People
Have him in circles
1,542 people
Jewell Lane's profile photo
Rich Borek's profile photo
Ahmed Mekawey's profile photo
Barbara Young's profile photo
Pedro Gómez's profile photo
CharityBasic Needs's profile photo
Sandra Salz-Johnson's profile photo
Darren Kowitt's profile photo
The Mth Degree's profile photo
Work
Occupation
CRM Guy - Radio Guy - Small Biz Guy
Employment
  • CRM Essentials
    CRM Guy - Radio Guy - Small Biz Guy, present
  • PricewaterhouseCoopers
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Atlanta
Previously
Wilmington, DE - Wilmington, DE - Houston, TX
Story
Tagline
Just a guy still trying to make sense of it all...
Introduction

I'm a crm industry analyst, advisor, author, speaker and  blogger. I'm a co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships.

I was recognized by InsideCRM as one of 2007's 25 most influential industry leaders, and also a past recipient of CRM Magazine's Most Influential Leader Award. I serve on the national board of the CRM Association, and as a subject matter expert for the Small Business Technology Task Force. He's been quoted in several national business publications, including the Wall Street Journal, Newsweek and Entrepreneur magazine.

In 2009 I co-authored Barack 2.0: Social Media Lessons for Small Business. I write regular online columns for Inc. and Black Enterprise magazines, as well as for popular business sites including American Express OPEN Forum.

I host and produce the "Technology For Business $ake" Internet radio program. My blog can be found at http://BrentLeary.com. You can find me on Twitter at http://twitter.com/brentleary.

Education
  • Widener University
  • University of Delaware
Basic Information
Gender
Male