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Brent Leary
Works at CRM Essentials
Attended Widener University
Lives in Atlanta
1,762 followers|77,759 views
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Brent Leary

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Latest +Small Business Trends convo with +Urban Airship's Judy Chan on how mobile wallet technology is helping to improve customer loyalty.
Urban Airship, a mobile SaaS company, recently surveyed 2,000 consumers on how their attitudes a...
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I had a chance to sit down with +SugarCRM Inc  CEO +Larry Augustin  for a chat during this week's ‪#SugarCon‬ event. It's this week's +Small Business Trends  conversation series:

http://smallbiztrends.com/2016/06/importance-of-customer-relationship-management.html

Also check out the video of the full conversation at the bottom of the post.
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From my first column for +1to1 Media : There is More to Customer Experience Than Delight: http://www.1to1media.com/view.aspx?docid=35807
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Latest +Small Business Trends  convo featuring +Infusionsoft  ICON 2016 winner Nate Shaw of Brooklyn Music Factory on the role of automation in growing their business: http://smallbiztrends.com/2016/05/shaw-brooklyn-music-factory-create-value-for-customers.html
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Latest +Small Business Trends  convo w/ +Instagram's  Facebook SMB Lead Kati McGee. You can check out the convo here: http://smallbiztrends.com/2016/05/video-on-instagram.html
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Brent Leary

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Latest +Small Business Trends convo features ExCom 2016 session on modern tech and fan experience with +Atlanta Hawks' Chief Creative Officer Peter Sorckoff and +Atlanta Braves VP of Marketing Adam Zimmerman, moderated by +Dorothéa Bozicolona-Volpe. Check out the video included in the post: http://smallbiztrends.com/2016/06/fan-engagement.html
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Latest +Small Business Trends  convo w/ +Freshdesk  president +Dilawar Syed  on the importance of having a service-first cultural to successfully become a mobile-first business. http://smallbiztrends.com/2016/06/dilawar-syed-freshdesk-key-successful-mobile-first-business-service-first-culture.html
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Interesting stuff in Mary Meeker’s @kpcb 2016 Internet Trends report: scrm.me/1WZ1yt4.
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Latest +Small Business Trends  convo with Cindy Bates, Microsoft VP, Small and Midsize Business. She shares her thoughts on how the cloud has changed small business, and on what will impact them in the near future. Check out the convo here: http://smallbiztrends.com/2016/05/business-intelligence-will-be-transformative.html
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Latest +Small Business Trends convo featuring Account-Based Marketing for Dummies author +Sangram Vajre 
Account-based marketing (ABM) is a term that has gained a great deal of traction over the past 12 mo...
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As many as 25% of all app users open an app once and never open it again. – Think with Google 
In a crowded market, how does a mobile app stand out? Great UX design.
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Have him in circles
1,762 people
Domy Andrade Nascimento's profile photo
Mardy Sitzer's profile photo
Azeez Dillon's profile photo
Offshore Asia's profile photo
Umberto Milletti's profile photo
YESZIM Zimbabwe's profile photo
Eva Weber's profile photo
Radella Koch's profile photo
mohammed elmalki's profile photo
Work
Occupation
CRM Guy - Radio Guy - Small Biz Guy
Employment
  • CRM Essentials
    CRM Guy - Radio Guy - Small Biz Guy, present
  • PricewaterhouseCoopers
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Atlanta
Previously
Wilmington, DE - Wilmington, DE - Houston, TX
Story
Tagline
Just a guy still trying to make sense of it all...
Introduction

I'm a crm industry analyst, advisor, author, speaker and  blogger. I'm a co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships.

I was recognized by InsideCRM as one of 2007's 25 most influential industry leaders, and also a past recipient of CRM Magazine's Most Influential Leader Award. I serve on the national board of the CRM Association, and as a subject matter expert for the Small Business Technology Task Force. He's been quoted in several national business publications, including the Wall Street Journal, Newsweek and Entrepreneur magazine.

In 2009 I co-authored Barack 2.0: Social Media Lessons for Small Business. I write regular online columns for Inc. and Black Enterprise magazines, as well as for popular business sites including American Express OPEN Forum.

I host and produce the "Technology For Business $ake" Internet radio program. My blog can be found at http://BrentLeary.com. You can find me on Twitter at http://twitter.com/brentleary.

Education
  • Widener University
  • University of Delaware
Basic Information
Gender
Male