Profile cover photo
Profile photo
Brand Embassy
53 followers -
Be loved by your customers
Be loved by your customers

53 followers
About
Posts

Post has attachment
¿Te suena de algo la pirámide de Maslow? Por supuesto que sí. El psicólogo estadounidense dio en el clavo con su “jerarquía de necesidades”, que ha sido fundamental no solo para la psicología sino también para los negocios. Pensar en lo que cada individuo (y por tanto cada cliente) necesita es claramente un buen movimiento para cualquier empresa que interactúa regularmente con clientes, desde bancos o minoristas hasta las grandes compañías de telecomunicaciones. http://hubs.ly/H07Ss0X0
Add a comment...

Post has attachment
Where digital customer service is concerned, brands have got to keep going to keep up, and they've got to move fast. Trying to guess where customer service will be in 2021 isn't easy, but one thing's for sure: the models for customer service are changing and brands need new ways of doing things that are less focused on product and more focused on the needs of the channel agnostic customer. http://hubs.ly/H07JQ690
Add a comment...

Post has attachment
We've listened to what our clients want, and it couldn't be clearer: live chat will make customers happier and more engaged, leading to higher revenues and long-term loyalty. Simply put, live chat is indispensable for customer service because it removes the most frustrating elements of company-to-customer communication. http://hubs.ly/H07D-Qj0
Add a comment...

Post has attachment
We appreciate that different companies have different demands for digital customer service, and we know first-hand that finding the right solution without guidance can be difficult. That's why we've put together this Definitive Checklist for Selecting a Customer Service Vendor. We hope it simplifies your life and points you in the right direction so you can get started with digital customer service integration. http://hubs.ly/H07zN9x0
Add a comment...

Post has attachment
When we think of the most important jobs in business, we probably think of CEOs and Presidents. But there's an awful lot riding on the quality of customer service. In fact, 54% of millennials have ended their business with a company because of poor customer service. 50% of Gen Xers and 52% of baby boomers have done the same. http://hubs.ly/H07wK9r0
Add a comment...

Post has attachment
Millennials make up the largest living generation, both in the US and abroad, so acquiring and keeping them as customers can mean the difference between success and failure. Millennial behavior isn’t a trend, it’s the new reality. Knowing what millennials want and understanding why they want it should guide every interaction between customers and brands, starting with customer service. http://hubs.ly/H07rK6W0
Add a comment...

Post has attachment
So much of the conversation surrounding customer service and customer experience is focused on the customer that at times we forget about the necessity of taking good care of customer service agents. http://hubs.ly/H07bY5W0
Add a comment...

Post has attachment
If done right, digital customer service won't just save money, it will make money through higher sales conversions and increased loyalty (more on this below). But to get there, investment is unavoidable. http://hubs.ly/H078Zxs0
Add a comment...

Post has attachment
Remember Maslow? Of course you do. The American psychologist had a big crossover hit with his “hierarchy of needs,” which has been foundational not just for psychology, but for business as well. Thinking about what every individual (and therefore every customer) needs is clearly a good move for any company that regularly interacts with customers, from banks to retailers to telecoms. http://hubs.ly/H072Vxj0
Add a comment...

Post has attachment
The history of commerce stretches back 150,000 years. And as long as there have been customers, there has been customer service. Even as professional merchants began to flourish about 3,000 years ago, every exchange of goods and services remained face to face. That meant customer service was tailored to each individual. Until relatively recently a merchant knew all of his customers and therefore had a personal interest in taking care of them. http://hubs.ly/H070V4f0
Add a comment...
Wait while more posts are being loaded