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The European Union's highest court says that airlines must compensate travelers delayed by connecting flights. Should American carriers follow suit? | http://bloom.bg/127Enlf

(Photo: Balint Porneczi/Bloomberg)
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Brent Alexander's profile photoChristy Sandhoff's profile photoPamela MF's profile photoRobert Cassis's profile photo
8 comments
 
Great.  So to avoid the potential liability of missing a connection and paying for a flight the carriers will increase the layover times.  Isn't the point of flying to make it faster than walking?
 
Good intentions, unintended results.  Classic govt overstep.
 
+Robert Cassis I say YES, they should have to immediately compensate you in cash, not airline vouchers or frequent flyer miles and here's why...
United cancelled my flight from Houston to Quito because the First Officer didn't show up for work, and they had no backup plan. I was stuck in Houston for two days trying to get a flight to Quito, then I had to fly to Bogata with a 13 hour layover, then because I missed my connecting flight from Quito to Manta I had to spend 2 days in Quito before finally getting a flight to Manta.

United didn't do a thing to assist the +200 passengers they stranded, they just handed us a hotel voucher and told us to find our own ride to the hotel. Only gave us $40 dollars per day for food and we couldn't even use it to buy a drink...

Think United offered to compensate any of us??? Fat chance. You can't even call to complain, they give you an email address.

Oh, and before you try to say mine is an isolated case you should go to Google and search United customer service.
 
+Pamela MF You could probably sue for breach of contract.  But it isn't the government's role to broker terms of private party contracts, only to interpret those terms when one party or another alleges failure to perform.  But if you were a VP at an airline, how would you respond to such a interference in your contracts by the government?  You would do what you could to reduce your potential liability under this regulation.  How?  Well probably in ways that don't help the consumer.  Longer layovers and/or higher fares to offset that cost.
 
+Robert Cassis Don't be silly Robert, we both know that suing isn't an option. The airlines have more high powered attorneys and money than I, they would just drag it out in the courts. If I did win they would appeal.

U.S. airlines are heavily subsidized and regulated by the federal government so as a VP of an airline I would probably be looking for another job.
 
Then your REAL issue is a problem with the American justice system +Pamela MF .  I happen to agree to a point.  There should be limitations on legal maneuverings that people/companies can do to deny justice to someone who doesn't have resources to fight.  
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