Thanks Blain. With all due respect, it isn't merely about what I like. It's about very obvious, glaring design omissions when it comes to the website. Any half way competent UI/UX ought to know enough to avoid such mistakes. Based on my interaction with TDA regarding the website, I'm not at all sure if they have the necessary talent to design a website that's functionally efficient as well as aesthetically superior. It seems to me that they're badly lacking in several areas, starting from design through functional/usability testing. I'm also very disappointed in that when I sent in detailed feedback, there was little or no response. The responses I got came after I posted on their FB page. However, imho, TDA is not very responsive to criticisms about their website. That leads me to wonder if they place any value on long time customers. This poor response and the shoddy website are the reasons I've stopped recommending TDA to anyone, unless they're planning on confining their activities largely to TOS.
As I've said before, the two things that have kept me at TDA are the TOS platform and the excellent service, both over the phone and in the local branch. Absent either one of them, there would be no reason for me to continue with TDA any more.
Just my $0.02!