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Billie Lou Sastre Montiel
Worked at Zyncro
Attends Universidad La Salle
Lives in Sant Pere de Ribes
864 followers|73,780 views
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Resumen paso a paso de cómo usar las analíticas de Twitter para mejorar tu estrategia digital y conocer en mayor profundidad a tus clientes.
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Conocer en profundidad la analítica para twitter te ayudará a mejorar tu estrategia en esta red social y conectar con tus seguidores.
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Excelente artículo de +Víctor Martín explicando paso a paso el Marketing de Contenidos
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El marketing de contenidos es una estrategia de marketing online que consiste en crear contenidos que atraigan a tu potencial cliente. Pero ¿funciona o no?
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Billie Lou Sastre Montiel

Customer service blog posts  - 
 
I was recently asked a very interesting question. What is the main shortcut for Social Customer Service? The one thing that if done correctly gets 99% of the results. I could not just choose one, but I could narrow it down to 3. 
Would love to hear your thoughts.
3 things in social customer care that deliver 99% of the results.
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Thanks for contributing. Empathy is a great one but one must trade carefully as too much empathy can raise the customer's expectations. So empathy, yes, but within the realms of the agreed customer service proposition.
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¿Quieres tener un equipo ESTRELLA? 
-->Sigue estos pasos :)
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Tener un equipo de atención al cliente estrella es muy importante para el éxito de tu estrategia en social media, aquí te explico como conseguirlo.
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Muchas gracias +Mario Colina T. me alegro que haya sido de tu interés :) 
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Los clientes bien atendidos en social media gastan un 30% más. No sólo eso, sino que la mayoría de ellos estarían dispuestos a compartir en sus redes sociales el buen trato recibido y recomendar tu marca. Así que una buena estrategia para aumentar las ventas en tu ecommerce pasa por ofrecer una atención al cliente de calidad. 
En este primer post del 2015 te ofrezco las claves de cómo llevarlo a cabo.
Espero que te gusten.
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Aprende a aumentar las ventas de tu ecommerce con atención al cliente en social media. Los clientes satisfechos gastan un 30% más.
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Billie Lou Sastre Montiel

New members - please introduce yourself here  - 
 
Hello everybody. Glad to join this wonderful community.
My name is Billie, I'm mexican and have been living in Barcelona for over 10 years now. My specialty is social customer service and I write about that in my website http://www.billiesastre.com/?lang=en
ABOUT ME. Social Customer Care. Digital transformation strategies are introducing new capabilities into Customer Service. Consumers are now searching for and expecting Digital Customer Care, and if brands intend to stay at the top of their game they must rethink their marketing strategies in ...
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Welcome aboard :)
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Have her in circles
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Hoy en mi blog hago un resumen paso a paso de cómo usar las analíticas de Twitter para mejorar tu estrategia digital y conocer en mayor profundidad a tus clientes.
Espero tus comentarios
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Conocer en profundidad la analítica para twitter te ayudará a mejorar tu estrategia en esta red social y conectar con tus seguidores.
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Hoy en mi blog comparto contigo una reflexión sobre el estado actual de la atención al cliente a través de las redes sociales y cómo pueden hacer las empresas para mejorar la comunicación con sus clientes. Espero que disfrutes de la lectura.
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Las redes sociales son una herramienta poderosa de atención al cliente que toda empresa deberá aprender a usar para comunicar efectivamente.
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Today in my blog: 3 main shortcuts for Social Customer Care.
Hope you enjoy them.
3 things in social customer care that deliver 99% of the results.
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Today I want to share with you a really interesting interview I made to Nichole Kelly, president of Social Media Explorer and expert on measurement of ROI. In this interview Nichole speaks about the importance of listening to your customers, how to measure ROI on Social Customer Care and a few insights of what she thinks will be the future of Social Customer Care.
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Billie Lou Sastre Montiel

Customer service blog posts  - 
 
Hello everybody. Is one of your main issues how to measure ROI in Social Customer Service? If your answer is yes, don't miss this awesome post with one of the number one experts in measurement, Nichole Kelly
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El próximo miércoles 14 tenemos una cita en este #Webinar  gratuito. Hablaremos de cómo crear una estrategia de atención al cliente a través de Facebook ¿Ya te apuntaste?
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¿Qué vas a aprender? La importancia de la atención al cliente en redes sociales. ¿Porqué utilizar Facebook como canal de Atención al Cliente? ¿Qué ventajas y desventajas tiene comparado con otras redes sociales? Como gestionar el tiempo de respuesta. A elegir la herramienta adecuada para dar ...
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People
Have her in circles
864 people
Shane Driver's profile photo
Ariel Fazzolari's profile photo
Aritz Pérez's profile photo
Ribes.org's profile photo
Arthur Chase's profile photo
Francisco Smith's profile photo
Jose Argudo's profile photo
HUELVATV's profile photo
Yovijob Videocv's profile photo
Work
Occupation
Freelance Social Media Strategist
Skills
Social Media Management, Communications, Marketing Online, Social Business, Languages
Employment
  • Zyncro
    Marketing Manager México, 2012 - 2013
    Marketing Manager for Zyncro México, responsible of the online growth of the mexican market. Maintaining and coordinating the editorial strategy on the blog, Social Media strategies on the different channels and lead generation.
  • Par de Dos
    CEO, 2012 - 2013
    In Par de Dos we help Brands to develop their strategy in Social Media, integrating it with their own Marketing Plan.
  • MRW
    Personal Assistant, 2009 - 2012
    • Maintaining the calendar plan for scheduling and fixing executive meetings. • Act as a liaison between the external and internal executives, managers and consultants in coordinating meetings and events. • Assist the clients, partners and executives in presentations and summarizing reports and documents. • Manage and prioritize the multiple tasks that have been assigned. • Schedule the travel plans of the executive management. • Delegate the responsibilities of the executive as per the executives' instructions with effective decision-making ability. • Conduct research, assemble and analyse data to prepare reports and documents. • Monitor, respond to and distribute incoming communications. • Review operating practices and implement improvements where necessary.
  • MRW
    Social Media Manager, 2012 - 2012
    mplement the social media strategy, coordinating with stakeholders across the Company to ensure its effectiveness and encouraging adoption of relevant social media techniques into the corporate culture and into all of the company’s products and services • Manage social media campaigns and day-to-day activities. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc. • Manage presence in social networking sites including Facebook, Twitter, and Google Plus, posting on corporate blog. • Become an advocate of the Company in social media spaces, engaging in dialogues and answering questions where appropriate • Build an active brand ambassador network to spread the word about the Company • Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results • Regularly feed back insights gained from social media monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion • Monitor trends in social media tools, trends and applications
  • Casa Santiveri
    Formadora en Nutrición, 2004 - 2009
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Sant Pere de Ribes
Previously
Monterrey, Nuevo León - Cancun - Barcelona - Cuernavaca - México DF - San Antonio - Lake Tahoe
Links
Story
Tagline
Consultant in Social Media Strategies
Introduction
I have been working in Social Media since 2011. Consultant in Social Media Strategies specialized in Social Customer Care. I manage marketing for Retiro Maya Tulum, an eco-loving hotel at Tulum Mexico. 

I started at MRW where I developed a consolidated strategy and launched customer service team via Twitter. My approach with the strategic plan of the company allowed me to be business oriented and achieve growth in all Social Media channels.
Bragging rights
Hablo 3 idiomas (inglés, francés y español) Amante del deporte (running, padel, triathlon)
Education
  • Universidad La Salle
    Brand Community Management, 2012 - present
  • Universidad Autónoma de Nuevo León
    Nutrición y Salud Pública, 1996 - 2001
Basic Information
Gender
Female
Beautiful cabanas with excellent location. The service is ideal, very good mexican breakfast and the beach is simply paradise
Public - a year ago
reviewed a year ago
1 review
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