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Bill Hansley
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Ask Me Another - Durham, NC
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Uber-original way to handle a telemarketing call. Kudos to him!
Today is a good day. I just had a call from a telemarketer. Did I yell and scream at them, you ask? Certainly not. Like a good IT administrator I put my skills to use for their benefit. Here's how the conversation went:

Computer: "Press 9 to not be contacted in the future. Press 4 to speak to someone about your mortgage issues"
<presses 4>
TM: "Hello, are you having problems paying your mortgage?"
Me: "Hi, this is the IT department. We intercepted your call as we detected a problem with you phone and need to fix it."
TM: "Oh... ok, well what do we need to do?"
Me: "We're going to need to fix the settings by pressing 4-6-8 and * at the same time"
TM: "Ok, nothing happened."
<alright, so he's not using a Polycom>
Me: "Are you using the new Polycom phones that we deployed?"
TM: "No, it's a Yealink"
Me: "Ok, I see. You haven't had the new Polycom phone deployed to your desk yet. Let me check our technical documentations for the Yealink."
<did a quick Google search, "yealink phone factory reset">
Me: "Alright, do you see an "OK" button on your phone?"
TM: "Yes I do"
Me: "Alright, you're going to press and hold that button for 10 seconds."
TM: "OK, pressing it now"
Me: "Perfect, let me know if you get a password request"
TM: "OK, nothing has popped up ye----"

That's right. I made a telemarketer unwittingly factory reset his phone which means he will be unable to make anymore calls until someone is able to reconfigure his phone and that will take at least an hour or longer if they can't do it right away!

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A Mini Cooper D? Who knew that there was such a thing, and why can't I buy one in the US?

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Fun version of Let It Go - much better than the edited-for-time version she performed on the Oscars.

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+PomplamooseMusic  doing their usual amazing job, this time with extra-magical video work. I love these guys.

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Raleigh/Durham is on the list of site that Google is considering expanding Google Fiber service to. Here's to us getting picked!

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Of course, sharing here is preaching to the choir. I need to go post this on Facebook.
What? Google+ Gets Some POSITIVE Mainstream Attention?!
So glad to see this after reading numerous articles on how Google+ is a barren wasteland and forced upon us against our will.

Matthew has written a great article for +The Huffington Post highlighting a number of the awesome features that puts Google+ head and shoulders above its peers. It's well worth a read with lots of great examples and lots of shout-outs!

Maybe the tides are turning and others are warming to G+? Time will tell...

Full article by +matthew rappaport here:
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