Complaint about +Bright House Networks
I've been a Bright House customer for a little over a couple of years. They were my only option for residential internet service. $60 a month for slow internet ain't a bargain.
I was calling to cancel my service and discovered that I had a past due amount. This was surprising, because I've been paying that bill on time (via my bank) for more than 2 years. As it turns out, my monthly service had increased to $78 a month in Oct 2013, but I had continued paying $59.95.
I go off the monthly email reminder they send me, so I have not looked at an actual statement in, obviously, 6 months. Clearly that was a mistake, but still...arggh!
How does this happen? How do they let me go all that time without disconnecting my service? They have my email address and phone number. Were they ever going to tell me or just let me rack up a year's worth of late fees (#scam).
Pam, the person I got on the phone, was very pleasant and helpful. She did get them to wave $16 of the late fees.
Would I recommend Bright House to a friend? Not anytime soon.