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Beyond 50 Percent
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Bringing the Art & Science of Business to Entrepreneurs
Bringing the Art & Science of Business to Entrepreneurs

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The customer service hallmarks of high performance businesses from @smallbiztrends.
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An interesting read from @harvardbiz - is delighting overkill?
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Oops! 4got to announce Episode 018! If you put all the clever marketing campaigns aside does it really matter if you’re Mac or Windows?
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Do you have customer service skeletons in your closet? Does the skeleton of your patronage linger in the closet of a business that just plain blew it? For me, sadly… both are true.

Episode 019 of Up and to the Right we’ll take a look at some moldering bones in my own customer service closet along with two examples that made an impression on me as a customer.

The good news is that by acknowledging problems, listening to customers and treating customers with thoughtful respect you can prevent and resolve most customer issues.

Guest Expert
Ron Sherwood, Envistia

We also have our first special segment this week with Ron Sherwood of Envistia, who will be talking with me about Customer Relationship Management or CRM.
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If you put all the clever marketing campaigns aside does it really matter if you’re Mac or Windows?

Episode 018 of Up and to the Right is about my journey from Windows to Mac; how and why it matters to business owners and what you need to think about when it comes to deciding on a technology platform for your business.

Spoiler alert: if you’ve already chosen... you made the right choice... and even if you feel you didn’t the costs to change are lower than ever.

For most businesses, choosing a computing platform has become easier. As Windows has become more stable Apple has made choices that reduce it's competitive advantage in the professional market. Many applications are now allowing download as either Mac OS or Windows. The end result? With a few exceptions you can adopt any number of computing platforms to successfully run your business.
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Do you have customer service skeletons in your closet? Does the skeleton of your patronage linger in the closet of a business that just plain blew it?
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There are over 300 social media networks... let's go social media channel surfing!
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