Best Pick Reports and Home Reports are annual publications produced by EBSCO Research, an independent research firm founded in 1997. These publications were created to assist homeowners when shopping for and hiring home service contractors. We at EBSCO Research conduct extensive consumer satisfaction research to evaluate and document the performance of home service providers. Using data provided from thousands of homeowner interviews, we generate objective, third-party ratings of contractors in more than three dozen categories.
Companies cannot buy a good rating from us; the only way contractors can reach Best Pick™ status is by earning an A rating, which is based on interviews we have conducted with more than 100 of the company’s customers. Best Pick qualification also includes verification of state-required insurance and proper licenses. In addition, all companies must re-qualify each year. After tracking and rating thousands of businesses, we showcase Best Pick™ companies in Home Reports and Best Pick Reports, which are posted online and mailed to homes in many metropolitan communities.