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Berlin City Lexus of Portland
Lexus Dealer
Today 8AM–6PM
144 followers|373,955 views
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191 Riverside St Portland, ME 04103
191 Riverside StreetUSMainePortland04103
Lexus Dealer, Auto Parts Store
Lexus Dealer
Auto Parts Store
Auto Repair Shop
Used Car Dealer
Today 8AM–6PM
Saturday 8AM–6PMSunday ClosedMonday 7:30AM–7PMTuesday 7:30AM–7PMWednesday 7:30AM–7PMThursday 7:30AM–7PMFriday 7:30AM–6PM
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Review Summary
4.3
15 reviews
5 star
11 reviews
4 star
2 reviews
3 star
No reviews
2 star
No reviews
1 star
2 reviews
"Tim certainly makes you feel like you are his only customer. . .almost pampered!"
"Perfect - Friendly Service - Good value for work performed."
"It is worth traveling to experience better customer service."
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Gabrielle Stevens's profile photo
Gabrielle Stevens
7 months ago
I/my husband have purchased 4 vehicles from Berlin City over the past 10 years or so: a Toyota 4Runner, Lexus RX, Lexus sedan and a Honda Accord. All have been EXCELLENT vehicles and needed no maintenance outside of their regular scheduled maintenance and normal wear/tear stuff. Their sales people are reasonable, no pressure and very good and never treat you like just a number. We have always had all of our service done here too and that has been excellent as well. I recommend Berlin City to my friends and family, and will definitely be coming back when it's time to upgrade again!!
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Response from the owner - 6 months ago
Thank you for sharing your positive experience with us and the online community, Ms. Stevens! We are always so appreciative of recommendations to friends and family, and of course, your continued loyalty to us. We hope you're still enjoying your ride and look forward to doing business with you when it's time to upgrade again!
Warner Ogden's profile photo
Warner Ogden
a month ago
Quality food at low prices. Waitstaff was friendly and made an excellent coffee milkshake.
Matthew Scott's profile photo
Matthew Scott
8 months ago
Great Place! Tony is the man. Bought a GS350. They are as good as their products.
Response from the owner - 6 months ago
Mr. Scott, we're so happy to hear that you had an enjoyable experience at our dealership. Thank you for your review and for your business! Enjoy your GS350!
Noel's profile photo
Noel
6 months ago
Worst dealer ever. Need better employees, such a disappointment.
Response from the owner - 6 months ago
Hi Noel. We are so sorry to hear you were not fully satisfied with your experience at our dealership. We always try to ensure our customers receive the highest level of customer service possible but unfortunately it sounds like you didn't experience this. I would like to direct you to our General Manager, Eric Johnson to try and amend this situation. You can reach him at 207-321-3477 x 316010 or the General Sales Manager, Trey Newberry at 207-321-3477 x 316450. Again, we are sorry to hear this has been a disappointing experience for you and I hope that we can move forward and find a solution.
Sheila Davenport's profile photo
Sheila Davenport
7 months ago
You know how the worst part of buying a new car is the Process of buying a new car? Well put that out of your mind if you decide to work with Tim Thomas of Berlin Lexus! Tim makes the whole process seem like a walk in the park. He is easy to work with. . .no pressure. . .everything is up front no games and it is like going to the store to buy bread. You come out of the dealership with a new car feeling good about your purchase! I have a friend that also owns a Lexus and he said “Lexus makes you feel like a King or Queen!” I had never thought about it in those terms but he is right. Tim certainly makes you feel like you are his only customer. . .almost pampered! My continued interactions with Tim have also been a pleasure as I looked for snow tires, needed service and even a ride to the hospital! If you are considering a new car, please give Tim Thomas the opportunity to work with you and give you an enjoyable experience in car buying.
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Response from the owner - 6 months ago
Hi Ms. Davenport! Thank you so much for taking the time to share your experience with us and the online community. We strive to give all of or customers the same high level of customer service you received from Tim, as well as, the enjoyable and the same easy car buying experience. We sincerely appreciate the kind words and hope you're still enjoying your new vehicle!
Terry O'Brien's profile photo
Terry O'Brien
6 months ago
Perfect - Friendly Service - Good value for work performed. Did not try to oversell services. Was honest about repairs.
Response from the owner - 6 months ago
Hi Terry! Thank you for sharing your 5 star review with us and the online community! Our entire dealership strives to consistently provide our customers with the highest level of service and always appreciate and welcome your feedback and suggestions. If there's anything we can ever be of assistance with, please don't hesitate to reach out to us! Enjoy the ride!
Deb Whitworth's profile photo
Deb Whitworth
10 months ago
Had a great buying experience and got the perfect vehicle in the Lexus RX 350--space, technology, beauty. The sales team was a pleasure to work with--specifically Mike Wyman and Tim Thomas. I felt like they had all the time in the world to deal with me and my needs and like I was the only customer in the showroom. I'll be back for my next car.
Response from the owner - 6 months ago
Thank you for your kind words and business, Ms. Whitworth. We appreciate you letting us and the online community know of your experience. We greatly look forward to seeing you again for your next purchase. Until then, enjoy the ride!
Bruce Lind's profile photo
Bruce Lind
3 years ago
My first experience with Berlin City was not a positive one. I was looking at a Tundra Friday 1/11/13. I had to go to MA to settle my mothers estate. I told the sales person that. Durning my time in MA I emailed the sales person twice and got no response. When i called about the truck I was told it was sold. No one called to tell me this. My experience today was totally different. Every one went out of their way to give me a good deal on the truck, as well as one on the extended warranty.
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