Join host BenchmarkPortal CEO Bruce Belfiore and guest host Greg Van Zandt, as they discuss millennials.
Who are they? What drives them? What are their significant attributes?
Considerations when managing this generation: Implications on scheduling, work diversity, training/coaching, contact center and corporate culture; leveraging technology; leveraging millennials’ unique characteristics
Revving up for Gen Y: dynamic scheduling, acknowledgement and motivational feedback and coaching, tinkering, and incentives.
BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.
BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training, and CallTalk, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top.
A new revolutionary tool by BenchmarkPortal – iBenchmark, automates the process of benchmarking, transforming a valuable but time-consuming, manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis.
Join our community today by benchmarking your call center with our complimentary 12 KPI Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.
For a full listing of BenchmarkPortal areas of expertise, see: