#cctr #callcenter #contactcenter #callcentercampus #wfm #qa #qualityassurance #workforcemanagement #surveys #coaching
Check out this article: http://www.benchmarkportal.com/call-center-newsresources/news-articles/2015/12/Walk-Customer-Shoes-to-Understand-Customer
Structure your improvement initiatives to provide your customers with better service at lower cost, and to raise the consciousness of people inside your organization regarding the customer experience. #cctr #callcenter #contactcenter
The “Top 100” Call Center Contest is internationally recognized as the premier call center contest. Based on actual performance metrics, benchmarked against the world's largest database, this competition is unique and attracts a broad range of participants, from small centers to very large, multi-site operations - - and everything in between. Visit the link below to enter today: http://www.benchmarkportal.com/call-center-benchmarking/top-100-call-center-contest #cctr #contactcenter #callcenter #top100callcenter
Learn more by clicking on the link below.
http://www.benchmarkportal.com/call-center-training/coaching-performance/cfp-live-online-2016-02-03 #cctr #agents #callcenter #contactcenter #coaching
#cctr #callcenter #contactcenter
BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.
BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training, and CallTalk, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top.
A new revolutionary tool by BenchmarkPortal – iBenchmark, automates the process of benchmarking, transforming a valuable but time-consuming, manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis.
Join our community today by benchmarking your call center with our complimentary 12 KPI Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.
For a full listing of BenchmarkPortal areas of expertise, see: