We have also maintained our passion for original research, and are very proud of the books, white papers and case studies we have published, which have uncovered and promoted new best practices over the last two decades.
The beautiful thing about customer contact is the fact that we all have a large impact on so many lives day after day. At BenchmarkPortal I am energized by the endless enthusiasm my colleagues bring to their work. I am amazed by the dedication of contact center managers from around the world who strive for certification year after year, always seekng new ways to do a better job. I am humbled by the fact that so many of you in our customer contact community look to BenchmarkPortal for guidance and expertise.
We are about to launch new initiatives in the area of automated benchmarking and in the area of certificated training. Stay close and stay tuned - - the next twenty years are going to blow the last twenty away! We will continue to work hard to make your work better, more productive, more focused and more fun.
Please accept my heartfelt gratitude for your support and please join us as we celebrate our twentieth anniversary!
Bruce L. Belfiore
#cctr #callcenter #contactcenter #contactcentre
BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.
BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training, and CallTalk, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top.
A new revolutionary tool by BenchmarkPortal – iBenchmark, automates the process of benchmarking, transforming a valuable but time-consuming, manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis.
Join our community today by benchmarking your call center with our complimentary 12 KPI Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.
For a full listing of BenchmarkPortal areas of expertise, see: