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CallTalk Show: A Lean Six Sigma Approach to Contact Center Process Improvement. Listen now by clicking the link below. ‬ #cctr #callcenter #contactcenter #calltalk
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+Proctor Financial Inc. Earns Esteemed Center of Excellence Recognition from +BenchmarkPortal  for Fourth Consecutive Year! ‪#‎centerofexcellence‬ ‪#‎callcenter‬ ‪#‎contactcenter‬ ‪#‎cctr‬
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CallTalk Listen Now: How To Build & Work With Culture. Many of us describe our strong culture and its impact on our organization as a "secret sauce". What are some factors that can serve a barriers to creating a strong and healthy culture?" #callcenter #cctr #contactcenter http://bit.ly/1H614t9
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New & Improved Manager Certification Curriculum Based on Customer Feedback! Check out upcoming training locations #cctr #callcenter #contactcenter http://bit.ly/1DfbiWW
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Church Mutual Service Center Certified as a +BenchmarkPortal Center of Excellence 6ixth Straight Year! #centerofexcellence #cctr #callcenter #contactcenter
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Blue Cross Blue Shield of Massachusetts Call Center Named a Certified Center of Excellence! ‪#‎centerofexcellence‬ ‪#‎callcenter‬ ‪#‎cctr‬ ‪#‎contactcenter‬ http://www.bluecrossma.com/visitor/newsroom/press-releases/2014/2014-12-02.html
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Have them in circles
67 people
www.jaapusa.com's profile photo
Brother Office's profile photo
Business Directory UK's profile photo
Hyatt Legal Plans's profile photo
Jeremy Linder's profile photo
ToTop Develepment's profile photo
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Announcing The Top Ranking 2015 Top 100 Call Centers Contest Winners! ‪#‎callcenter‬ ‪#‎contactcenter‬ ‪#‎cctr‬ ‪#‎top100callcenter‬ Click the below link to see who won!
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Lincoln, NE (PRWEB) March 18, 2015 -- Ameritas Life Insurance Corp.’s group division has been awarded the BenchmarkPortal Center of Excellence award for the eighth consecutive year.
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+Birch Communications Earns Prestigious “Center of Excellence” Recognition by +BenchmarkPortal ‪#‎centerofexcellence‬ ‪#‎cctr‬ ‪#‎callcenter‬ ‪#‎contactcenter‬
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BenchmarkPortal will be attending the 16th Annual Call Center Week Conference in Las Vegas. Please stop by our Booth Number 826 to meet some of the BenchmarkPortal team and talk to us in person about our offerings. Click the below link for a discount to attend the show. #CallCenterWeek #CCWSponsor
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Check Out Our BenchmarkPortal Newsletter - February 2015 #cctr #callcenter #contactcenter http://bit.ly/1Abu8ql
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People
Have them in circles
67 people
www.jaapusa.com's profile photo
Brother Office's profile photo
Business Directory UK's profile photo
Hyatt Legal Plans's profile photo
Jeremy Linder's profile photo
ToTop Develepment's profile photo
U.S. Legal Services's profile photo
Tom Richard's profile photo
Dane Ravina's profile photo
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1-800-214-8929
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The Source for Contact Center Benchmarking, Certification, Training, Assessments and Industry Reports
Introduction

BenchmarkPortal is the global leader in Call Center BenchmarkingCall Center CertificationCall Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.

BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training, and CallTalk, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top.

A new revolutionary tool by BenchmarkPortal – iBenchmark, automates the process of benchmarking, transforming a valuable but time-consuming, manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis. 

Join our community today by benchmarking your call center with our complimentary 12 KPI Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.

For a full listing of BenchmarkPortal areas of expertise, see: