Listen in now to yesterdays CallTalk Show on Leadership Development.
Leaders play a vital role in the call center, they are an important reason why people stay or leave, engage or not engage. Have your leaders gone into their positions properly trained? Learn more here: http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/6/9/leadership-development… #cctr #callcenter #contactcenter
Survey Design & Data Analysis Workshops, Sept. 29 - Oct. 1, D.C. Area - Alexandria, VA
The Survey Design & Survey Data Analysis Workshops provide attendees the background, knowledge, tools, and critical thinking skills to build a successful survey program from start to finish. These are not workshops about why surveys should be done. Rather, Dr. Fred teaches the tools and techniques for each step in the surveying process, and he identifies the questions that need to be asked – and answered – at every stage, questions the untrained would not think to ask. Immediate feedback is also provided on attendees’ survey instruments through a group critique of instruments brought to the class! http://www.benchmarkportal.com/call-center-training/survey-design-data-analysis-workshops #cctr #callcenter #contactcenter
http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/6/10/inbound-sales-accelerate-your-sales-cycle #cctr #callcenter #contactcenter
Leaders play a vital role in the call center. They are an important reason why people stay or leave, engage or fail to engage. Research shows the relationships agents have with their lead, supervisor or direct boss are key. Have your leaders gone into their positions properly trained? Tune in today to learn more!
Click To PlayListen Live Wednesday!
Wed., September 16 at 10am PT / 1pm ET http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/6/9/leadership-development #cctr #callcenter #contactcenter
BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.
BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training, and CallTalk, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top.
A new revolutionary tool by BenchmarkPortal – iBenchmark, automates the process of benchmarking, transforming a valuable but time-consuming, manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis.
Join our community today by benchmarking your call center with our complimentary 12 KPI Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.
For a full listing of BenchmarkPortal areas of expertise, see: