It's been at least 45 minutes now that I've been troubleshooting a randomly disconnecting Bluetooth mouse. Bluetooth, which is designed to facilitate simple, seamless, universal wireless connection for near devices. So from the beginning, the fact that this needs any troubleshooting is sad.
But anyway, I'm trying to track down the problem, and I find through the device manager that the Bluetooth radio is malfunctioning. So I give it a reinstall, and still the computer can't find the mouse.
So I move on to driver updates. And here's where things get sad. Of course there's not a simple, Windows-integrated driver updater for broadly used computer hardware, at least not one that's up to date (indeed, Windows tells me the driver for the Intel Bluetooth radio is up to date).
So I go grab Intel's automatic update utility. The utility finds and update for both the Intel wireless and Bluetooth hardware on this computer. So I go to update. The utility downloads both install packages and starts by installing one and them prompting for a restart, without trying to install the other. Restarting, as prompted, causes the second package to report 'Failed' in the updater utility. Nice work.
Anyway, I restart, and search for updates again to get the other package installed. Again the utility reports updates for both wireless and Bluetooth. So this time I install the first, dismiss the restart prompt (which causes the update utility to report 'Failed' on the first package), and install the second, and then restart.
If we're not already there... here's the painfully laughable part. I check the update utility again. Wireless and Bluetooth updates found again. The wireless package reports that the installed version and the latest version are identical, but still insists and update is available. The Bluetooth package reports that the latest version is older than the installed version... and still recommends an update.
Did I mention, I'm still trying to get the mouse working?
You've got to be kidding me. I can't believe it's 2015 and this is what people have to go through. Sure, as a lifetime Windows user, I can (painfully) navigate my way through this troubleshooting nightmare. But I think about my Mom, siblings, grandparents, and anyone who should be able to use technology without spending hours diagnosing problems, and it makes me tremendously disappointing.
If there's any question as to why people are flocking to Apple, user experience is the answer. Apple has shown that intuitive and painless is compatible with computing.
Thanks for listening to today's tech rant, sponsored by Windows.
- RoadtoVR.comFounder & Executive Editor, 2011 - present
- UltrabookNews.comEditor, present
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