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Ben Breen
Works at Engorah - Marketing Strategy
Attended Staffordshire University
Lives in London
1,856 followers|31,390 views
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Ben Breen

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Argh! Just came off the phone to a local trades company. First thing they asked me when I called was: "What's your invoice number?"

Don't do this to your customers. It just annoys and alienates them.

Why should they know YOUR invoice, or customer, or ticket number?

Instead, ask them something they do know like: their name, their phone number or their address.

Keep the customer happy :)

#customerhappiness  
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Ben Breen

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"In today’s developed countries, nearly everybody used to farm the land, now almost nobody does. In the place of agriculture, we went to work in factories. Now, in the place of factories, we’re blogging, writing software, playing sports, designing web sites—a plethora of new jobs to keep ourselves occupied and pay the bills."

OK, so maybe not everybody, but to paraphrase William Gibson - the future's here, it's just not evenly distributed.

The point is that factory work (including most cubicle office work) and increasingly even many professional jobs are about to go the way of the farm worker.

Creativity, making original stuff and human connection are becoming the ingredients for most of us to make a living, and/or make an impact.
Japan and car manufacturing are pretty much synonymous with robots. Some of the most advanced and practical bots hail from the former and work in
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Ben Breen

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[New Post] Kids are taught to fear failure - at least here in the UK. The Queen's second son, Prince Andrew, is trying to turn this around. But is he right?
The only reason I get a newspaper these days is to line the cat litter tray – even then I use the London Evening Standard, because it’s free. Yesterday was different though as it was Mothers day, and my job is to organise tea, pastries and a certain Sunday paper that’s so fat it will …
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Yes +James White. As I say in the post, I think it's essential that we encourage our kids to know it's good to try and experiment with things that might not work out. The cost and speed for learning by failing have never been so low. The remaining barrier is the mindset of being afraid to fail.
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Fascinating global report shows yet again that personal well-being comes from a sense of being in control of our own destiny - starting & running own our businesses in this case. #entrepreneurship
Entrepreneurs Among the Happiest People in the World - the GEM 2013 Global Report. 22-Jan-2014. (Santiago, Chile) - Entrepreneurs are among the happiest individuals across the globe when it comes to individual well-being and satisfaction with their work conditions according to the Global ...
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Ben Breen

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Paper. Interesting (and slick-looking) new play by Facebook: a mobile-first way to tap into and share stories.

It seems to work outside of the Facebook walled-garden but let's see...

Looking forward to trying this out when it launches (on the iPhone) tomorrow.
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According to the latest happiness index, Denmark is the happiest nation on earth.

How happy is your country?
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Ben Breen

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If you sell digital products to the 500,000,000+ consumers & very small (non VAT-registered) businesses in Europe, you need to be ready to collect VAT or risk getting hounded and fined by up to 28 tax authorities.

This affects you if you sell from the US, Australia and anywhere else to customers in the EU.

I've written a post to summarise what it's all about, why it's happening and what to do about it.

Curious to know who outside the EU is even aware of this...

#EUVAT
Do you sell digital products to customers in the EU? If so, you may well have to take drastic action by 1 January 2015. This is the case even if you and your business is based outside the EU (European Union). Here is a list of example ‘digital services’ that are and are not covered by …
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Ben Breen

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[New] City after city in (mainland) Europe is taking up the fight against taxi apps such as #Uber and Hailo.

Meanwhile London is embracing the apps in a perfect storm of innovation and competition.

Nail-biting stuff...
Taxi apps are disrupting the 'old' economy & causing traditional taxi drivers to reinvent the way they work
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Ben Breen

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Here's a fascinating TED talk where +Larry Page (Google CEO) shares his thoughts on the future of Google & the internet with +Charlie Rose.
Onstage at TED2014, Charlie Rose interviews Google CEO Larry Page about his far-off vision for the company. It includes aerial bikeways and internet balloons … and then it gets even more interesting, as Page talks through the company’s recent acquisition of Deep Mind, an AI that is learning some surprising things.
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Ben Breen

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[New] Why a leading Venture Capitalist has bet a more than a pair of Alpaca socks on the future of  #Bitcoin -> http://bit.ly/1jodfG9
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Hi +Kody Baker. Good spot on the previous incarnation of this post. The graphic should have said '2 years ago' when BTC was $5.6. Selling at today's high would have got you around $127k. Apologies but I didn't want to keep the previous misleading graphic up hence the re-post.
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There's been so much superficial & misleading comment on Bitcoin, it's no wonder so many are confused and/or writing it off too soon.

This however is an excellent 'state of play' post by Marc Andreessen at +The New York Times on Why Bitcoin Matters.
Bitcoin is the first practical solution to a longstanding problem in computer science, Marc Andreessen writes in Another View.
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Ben Breen

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Here's a great video by +martin shervington on how to do Hangouts here in Google+

They're a brilliant way to text or video chat with one or more people. Or even to do a live broadcast which you can record and put up on YouTube.
 
Google Hangouts - a great overview of the basics

Watch this video and come back to it when you want to remind yourself of how the various hangouts options & tools work together. +martin shervington has done a masterful job going over the basics of how Hangouts and Hangouts on Air (HOA) work.

Since there is a lot to cover, let me break down some of the sections for you into clickable areas below; then you can come back and watch the parts you want to when you are able.

0:16 ►Hangouts - Text Message Box (the right sidebar)
6:42 ►Hangouts - Video calls; Joining and Starting your own
8:35 ►Hangouts - The Video Call Interface; tools/settings/menus
14:40 ►Hangouts on Air (HOA); Using the Scheduled HOA Event

This is a good one to keep around for reference (at least for now)! Note, this version of the post should play the time stamps of the video in the post without going on to YouTube to play.

If you want to know more about Google+ in general, this video came from a larger blog post with loads of other helpful info here http://plusyourbusiness.com/google-plus-for-business/
=== ===
#HOAtips   #HangoutsTips   #GoogleHangouts   #HangoutsBasics  
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Have him in circles
1,856 people
Julián Rodríguez's profile photo
Tour Bandung's profile photo
Kurt Douglas Boyack's profile photo
tocjs's profile photo
Leila Martin's profile photo
larry FOREST's profile photo
Linda Conrad's profile photo
ibrahima  kalil  keita's profile photo
Tom Bukacek's profile photo
Work
Occupation
I write, build stuff and consult on how you (and maybe a small team) can make your idea happen
Skills
Writing | Building Software | Marketing => Making Ideas Happen
Employment
  • Engorah - Marketing Strategy
    Founder & CEO, 2010 - present
    Marketing strategy for small companies with big ideas.
  • B2 Consulting
    Founder & CEO, 2002 - 2010
    Helped big banks to use technology to make billions of dollars, and tech companies to market to banks.
  • JPMorgan Chase - Change Management
    Vice President, 1998 - 2001
    Built & shipped technology to help traders make more money & lose less.
  • Various tech & consulting companies
    Programmer to Program Manager, 1985 - 1997
    Built & shipped technology to help dozens of Fortune 500s in media, tech & finance make bigger profits.
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
London
Previously
Berlin - Cardiff - Stafford
Links
YouTube
Contributor to
Links
Story
Tagline
Make Your Idea Happen
Introduction
There's never been a better time for you to bring you idea to life...

I've been helping startups to billion dollar brands make their ideas happen since 1985.

I now write, advise & build stuff for startups & small companies with big ideas.

Partial to tai chi & leaf tea.
Bragging rights
Learned to code in 1979. Started two companies. Building, marketing & shipping stuff since 1985.
Education
  • Staffordshire University
    BSc Computer Science, 1981 - 1985
Basic Information
Gender
Male
Other names
Benjamin
Bought a 1970s Kawai piano from here a few years ago. It was as good as new because Julian (the owner) takes great care to refurbish his pianos with the best replacement parts available. Julian himself is incredibly knowledgeable and helpful. A great way to get hold of a real classic upright piano knowing that its going to work beautifully.
Quality: ExcellentAppeal: ExcellentService: Excellent
Public - a year ago
reviewed a year ago
Cooking a spanish themed meal tonight and of course had to come here for the ingredients. Authentic and imported straight from Spain you can quite often see things that are hard to get elsewhere even in London. They even do some non-food stuff like paella-pans.
Quality: ExcellentAppeal: ExcellentService: Excellent
Public - a year ago
reviewed a year ago
Now come here instead of the Pizza Express over the road. Why? Because the food is honest and home cooked. The service is always welcoming and friendly. Possibly because its independent rather than part of an anonymous chain.
Food: ExcellentDecor: ExcellentService: Excellent
Public - a year ago
reviewed a year ago
5 reviews
Map
Map
Map
Came here on valentines day! The food and service was excellent. I especially liked the fixed menu and paired wines per course. The real open fire was also a bonus.
Food: ExcellentDecor: ExcellentService: Excellent
Public - a year ago
reviewed a year ago
The coffee here is really good. I offen come here rather then queue next door. The boston brownies here are superb. My kids love the hot chocolate which they say is very chocolaty. The muesli is also great.
Public - a year ago
reviewed a year ago