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Take it up a notch with you API integration strategy:
One of Support Express’s main features is its malleability, which enables any technician to provide professional and efficient support to all customers in the most convenient way possible. A proof of that is Support Express’ Ticket API that can be used to create a ticketing machine.
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Do you have anything to hide? Or better yet, how much are you willing to reveal? #privacy #monitoring 
These days it seems that everything that can be attacked or exploited, or every inch of privacy that can be invaded, will be the target of undesired attention by some organization or individual with the right set of means and skills.
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This is not the first time we've talked about remote support integration options and it will not be the last - that's how important it is: #techsupport 
Today we’ll address the second part of Support Express’s Integration options tutorial. Discover the ability to integrate your technical support services with your website, either through PIN codes or direct links to applet downloads. Discover also how to use the Web Chat tool that allows customers to directly contact specific technicians
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New control level over Support Express' queue options: optimize your queue management and enhance overall customer satisfaction: 
Today we come to you with another proof of BeAnywhere’s listening abilities: the newest Admin Area option called “Queues per Department”, which comes to add a new management level to the solution, as a requests of our user community.
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The best way of understanding your customers? Ask them. 
Through Support Express's built-in survey module you get to create a quality assessment strategy in less than 5 minutes: 
#keepITsimple  
When managing a Support Department it is extremely important to analyze the client’s satisfaction in relation to the work performed by the technicians in order to understand the strengths and weaknesses of the remote support operation.
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A key RMM - Remote Monitoring and Management - task that takes under a minute to set up! Click here to see how to deploy inSight  policies: 
Today we’ll find out how to create deployment policies with inSight! Get to know one of our Remote Management and Monitoring software’s most powerful key features.
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Learn how the shortest way might be the right one when it comes to policies deployment: 
One of BeAnywhere inSight’s – Remote Management and Monitoring software - premises is to make it easier for you when managing your IT park machines. InSight offers you shortcuts in the shape of features that allow you to execute all the necessary tasks in a fast and effective way.
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What do your IT equipment's eyes tell you? #WeekendReads #SophiaLoren 
This week I saw a news story about a picture taken 57 years ago where Sophia Loren, the old Italian movie star, was staring intriguingly at another actress’ huge cleavage - Jayne Mansfield -, who was sitting beside her.
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How do you distribute a Survey after creating it? 
Here is how to deploy surveys and make them reach exactly who you want and how you want them to!  
On Monday we learned how to create surveys in the inSight platform. Today we’ll see how to launch them: create simple and intuitive tasks that will command the sending of these surveys, according to the machines to which you wish to send them to.
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Performance optimization wouldn't be so without communication. Use your insight RMM surveys to better understand whats going on with the managed networks: 
Workflow Surveys can be extremely important for the unveiling of any problem resolution weaknesses in your IT park. Today we’ll let you know all about Insight’s survey tool which allows you to create surveys that can be sent to the inspected machines.
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Get "Poodle" under control: make sure you're taking the right measures to avoid the SSL protocol vulnerability: 
These last days have been hectic, with security breaches constantly making the news and vulnerabilities shooting out from everywhere.
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What do you prefer? A healthy, lean Apple or just an awesome fattening Dessert?? #ipadair2  #nexus
This week has been a fertile one tech wise, especially in what mobile devices are concerned. Both Google and Apple introduced new novelties, capable of leaving any tech aficionado mouthwatering (and broke)…
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MSP Anywhere
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Real-time platforms that solve, with elegant simplicity, a broad range of IT management challenges, making work easier, more efficient and secure for thousands of companies around the world. 

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