Response from the owner - 5 months ago
Dear Magued Maboud,
Thank you for taking the time to describe our services!
You booked an airport transfer in a minivan with 7 seats. On arrival, you wanted to board the car with 9 people!
In Spain there is a traffic regulation that says that every person in the car has to have their own seat. I just had a look, and France has actually got the same regulations in this case, so I cannot understand why you were surprised about this!
Apart of this, we recommend booking child and baby seats, although they are not mandatory within the greater city area of Barcelona. You decided not to book them, so why do you complain about the driver not bringing any?
The driver decided to still take you to your hotel because it was 1am at night and he did not want to leave you on the airport. Our company policy prohibits this and he did this on his own risk! Driving in a car with 9 passengers on 7 seats does get the driver into serious trouble if stopped by the police!
On top of this you claim that a luggage item has disappeared from within the car during the ride. I honestly dont know how something like this should be possible since there was no one in the car except you and the driver and I do not know where inside a minivan you can hide a suitcase...
Anyway, despite your disappointing review, I hope you had a good time in Barcelona.
If you decide to book with us again, please make sure you book a seat for everyone, otherwise we will not be able to allow everyone to enter the car the next time!