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Barry Dalton
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Barry Dalton

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What's the prize in your box?
They are in large part responsible for the continued viability of physical entertainment products; CDs, blu-ray movies and the like. And I love it all. In fact, I often find I end up going back to the bonus features more often than the main content. We’ve seen several musical artists, directors and studios use these …
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Guest post on +Shep Hyken brilliant blog on shifting talent requirements to support a progressive service delivery model.
 
This week on our Friends on Friday guest blog post, my colleague +Barry Dalton writes about a shift from reactive customer service to proactive customer engagement. I have always believed that proactive service has been a good strategy – providing great service before you are asked to do so.
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Thank you for the great article!
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Thanks Seth!
 
Barry Dalton is Featured In An EBook Called Five Years Of Social Customer Care

+Barry Dalton is the co-host of the +Social Media Addicts Podcast with myself and +Jody Raines. He really knows his stuff when it comes to social media and how it ties into customer service and customer relationships.

It's a must read.

#socialcustcare   #socustcare   #socialmedia
Five years seems like a good milestone to reflect on the impact social media has had on how brands respond to and engage their customers to deliver customer care. Guy Stephens asked some of the leading thinkers on the topic to offer their perspective on what's transpired and what frontiers are still to explore.
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Not time to blow out the candles. It's time to light it up!
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Social Media Addicts Podcast Beta Episode #2

Special Guest: Jared Romanski

Seth and Barry welcome Jared Romanski to announce an awesome project. Tune in and find out how you can get involved.

Please fill out the survey at http://socl.ws/5
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Have them in circles
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Barry Dalton

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New Customer Experience ebook from Sprinklr
I wanted to reach out and share a Project I was fortunate to be part of. It is a new eBook from Sprinklr called, “The Survival Guide to Customer Experience.” I am joined by 19 other thought leaders including Jay Baer, Frank Eliason, Annette Franz, Stan Phelps, Richard Shapiro, John Goodman, Steve Curtin, Roy Atkinson …
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good people. great customer service minds
It's crystal clear that customer service is important. No matter what industry your small business is in, you need to make sure that your clients receive the service they pay for. Apart from the traditional meaning of customer service, which is according to Wikipedia
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A podcast about social media, business and how the two combine.
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Join Seth & Barry for the 3rd Beta Episode of SMA! It's going to be a blast!
Social Media Addicts Podcast Beta #3
Wed, February 5, 2014, 9:30 PM
Hangouts

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Have them in circles
156 people
Nisan Tabriana's profile photo
Google Plus Week TV Show's profile photo
Christopher Reaburn's profile photo
Linda Sherman's profile photo
Janine Just's profile photo
Mark Orlan's profile photo
ali saafan's profile photo
Jim Berkowitz's profile photo
Mark Tamis's profile photo
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Social Customer Technology fanatic. Innovator. Inventor. Instigator.