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Barnes-Jewish Hospital South
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1 Barnes Jewish Hospital Plaza St. Louis, MO 63110
1 Barnes Jewish Hospital PlazaUSMissouriSt. Louis63110
(314) 747-3000barnesjewish.org
Hospital, Emergency Room
Hospital
Emergency Room
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Barnes-Jewish West County Hospital offers hand-picked specialized services in a peaceful setting staffed with friendly, caring people.
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Review Summary
3.1
45 reviews
5 star
16 reviews
4 star
6 reviews
3 star
4 reviews
2 star
2 reviews
1 star
17 reviews
"They are always open to feedback and their patient care is amazing."
"My mother has epilepsy and her seizures have been getting more frequent."
"Pathetic wait time in the Emergency room!"
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All reviews
Anh Pham's profile photo
Anh Pham
a month ago
I could feel a big change in the service and the quality of care between 2013 and 2015. My doctor and his nurses have been wonderful, thoughtful and very caring but the issues lay upon the in-patient care of other nurses and staffs. I had a surgery in September 2013, the nurses and other staffs were all very caring and wonderful. My second surgery was in July 2015, I noticed nurses could be stubborn, did not listen to the patients and made mistake without saying sorry. Sometimes the staffs were not very nice. However, there was one or two nurses who was very experienced and great at their jobs. I think I had 5 or 6 different nurses taking care of me while staying in the hospital after my surgery. They changed shifts and rotated the patients,I'm not sure.
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Kayla Moyer
3 months ago
The only redeeming quality about this hospital were the nurses. Marissa and Rebecca on the OB (17th) floor were amazing. The rest was a nightmare. Was admitted with an infection, fought the drs the entire time about taking a very strong pain medicine that I didn't want and was not safe to take for breastfeeding (still nursing my daughter). Was given wrong info about narcotics in the ER then on the OB floor. I felt bullied about my decision not to accept the medicine and unsupported in breastfeeding. Was given instructions upon discharge that a dr would be calling me to schedule a follow up. After a week, I had not heard from anyone so I tried scheduling my own appointment. The dr who discharged me wasn't recognized by the staff and they did not know what the dr wanted me to be seen for. Needless to say, I went to my own dr for a follow up. Then I received a call from my insurance company that a referral had been put in from the hospital for an OB since I was pregnant. I am not pregnant and was not pregnant at the time of my hospital stay. Will not be using this hospital again.
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Response from the owner - 3 months ago
Hi Kayla - We're sorry to hear your experience did not meet your expectations. We have patient liaisons who work in the Office of Patient & Family Affairs. They are here to listen and follow up on your questions, comments or concerns. We encourage you to call them at 314-362-6100. Thank you.
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Nichole Cochran
5 months ago
It has been a terrible year health wise for my family. My dad was there a few months ago in ccu due to a heart attack and was home in 3 to 4 days . My mom is currently there as I write this on the same floor. Both my parents have received exceptional care in my opinion. We are in Illinois and we know that anything MAJOR such as heart care BARNES JEWISH is the ONLY place to go. I appreciate you and the exceptional work you ALL do!
J Brew
5 months ago
Although the outcome of my visit to the ER at Barnes left a little to be desired I can honestly say that I was checked in, registered, and in a room the quickest I have been at any hospital in the country! I guess that could be due to the fact that I was about to black out and had a difficult time registering due to my condition at the time. It seemed that the doctors on staff could have researched my condition a little better and possibly admitted me for observation as I had a very difficult time driving home, shouldn't have been released to drive myself when I was still complaining of dizziness and confusion!!
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Response from the owner - 5 months ago
Thank you for letting us know about your visit to our emergency department. We have patient liaisons who work in the Office of Patient & Family Affairs. They are here to listen and follow up on your questions, comments or concerns. We encourage you to call them at 314-362-6100. Thank you.
Maryanne Newman
a week ago
I have been treated both at Barnes hospital and Siteman over the past two years and have nothing but great things to say about the doctors, nurses and staff. They are kind, caring and skilled. They are always open to feedback and their patient care is amazing.
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crystal crocker
5 months ago
My mother in law was flown to Barnes Jewish hospital, when she arrived there they had her under a completely different patient. Her arm band was even a different person than who she was! If we would have not realized that they would have treated her for something completely irrelevant to what she has! We ended up being moved to the cancer portion of the hospital, after 3 HOURS of waiting. When we got to the room, it was disgusting. There was actually BLOOD and water on the ground in her room from someone before her! She had 2 pales of pee on the floor because no one came in to change it, at all. When they would changer her IV fluid they would leave all the trash on the ground. For being a newer hospital, it was terrible. Absolutely disgusting! We got better service and treatment down in the country where we are from! This place is nasty!
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Response from the owner - 5 months ago
Hi Crystal - We're sorry to hear your mother-in-law's care is not meeting your expectations. We have patient liaisons who work in the Office of Patient & Family Affairs. They are here to listen and follow up on your questions, comments or concerns. We encourage you to call them at 314-362-6100. Thank you.
Julia Allison
5 months ago
My grandmother goes to the siteman center to get her throat stretched every few months and loves her doctor. She recently had an aortic heart valve replacement done and everything went great. The surgeons and the anisetesiologist all met with her and our family and were extremely helpful with questions and made sure everyone was comfortable with the procedure. Nurses were amazing! We knew Barnes was the place in the St.Louis area to take her and they proved us right. You go guys!
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Brian Vacek
6 months ago
I just passed the 6 hour mark waiting in the ER with a kidney stone. I haven't been able to eator drink. There are some good people working here but the inefficiency and disingenuousness is astounding. I called in advance and was told they weren't busy and wouldn't be a wait. There is no list I can check to see how much longer it will be. When I ask they lie to my face (a male nurse told me 15 patients ago that their were only 2 names before mine) or they give me the run around. Another nurse, when I confronted her, openly admitted they will say anything to keep patients leaving and going somewhere else. When I asked if they knew a nearby ER who could get me medical attention quicker they said they weren't allowed to say. The guy I talked to was clearly unhappy to be so inhuman but had been instructed not to harm the bottom line. If you have any other option, go to another ER. I could have driven to Kansas City and gotten medical attention faster. I wouldn't wish 6 hours with a kidney stone on my worst enemy but I wish 2 or 3 hours on whoever runs this place.
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