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Barnes-Jewish Hospital
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Contact Information
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1 Barnes Jewish Hospital Plaza St. Louis, MO 63110
1 Barnes Jewish Hospital PlazaUSMissouriSt. Louis63110
(314) 747-3000barnesjewish.org
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Emergency Room
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Today Open 24 hours
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Review Summary
3.0
93 reviews
5 star
33 reviews
4 star
12 reviews
3 star
6 reviews
2 star
4 reviews
1 star
37 reviews
"From parking attendants to doctors, everyone has been great."
"The communication between the doctors, nurses and staff is horrible."
"After getting my iv they gave me meds and put me out to wait again."
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Ben Dickmann's profile photo
Ben Dickmann
in the last week
This is one of the finest hospitals in the world. The affiliation with Washington University Physicians and the WU Medical School is a relationship designed to save lives and it is successful despite the many severe challenges sent to them by other medical facilities. I have been a patient in the system and have several physicians with Barnes-Jewish privileges. I've NEVER been treated like a "number" (a complete misunderstanding by those who have never been a patient). Instead, I have been respected as an individual with individual problems while receiving very personal and compassionate care by extremely competent people. Ben Dickmann
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Terry Vanicelli's profile photo
Terry Vanicelli
a month ago
Admin cannot think out of its own box. Tried over a period of two weeks to get an appointment for a pulmonary function test. Finally called the desk myself, to be informed (inaccurately) that my doctor had not signed the referral form. My doctor signed it again and it was resubmitted, but phone operator said it was still unsigned. I picked up the referral form at brought it over myself. Agent at the desk, though polite, had no idea how to make an appointment without contacting phone reservations. Fortunately a passing supervisor overheard the discussion and took over. It turns out that the referral was rejected because the doctor did not sign next to his name on the very top of the referral form. The telephone desk did not have the courtesy to point this out, either to my doctors admin or to me. This form is designed poorly - whoever laid it out did not consider that most forms have their signature blocks near the end of the document. A busy primary care physician is not going to take the time to hunt for where he should be signing. The pulmonary department was remiss in using this form and not accepting the obvious physician signatures. No one was rude, but this office clearly lacks a proactive patient culture. My doctors admins strongly dislike dealing with BJC because of incidents like this. I booked this and an accompanying stress test with someone else.
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Response from the owner - a week ago
Hello Terry - Thank you for sharing your feedback with us. We will pass the information along to the appropriate departments. Sincerely, Barnes-Jewish Hospital
Cindy Benson's profile photo
Cindy Benson
2 months ago
I had a total spine reconstruction surgery in January of 2011. My surgeon was Dr. Lenke a world renowned surgeon for numerous spine deformities. I live in California and flew to St.Louis for my surgery. My recovery was never quite right, my pain and mobility issues remain today. I have a body full of metal rods, screws and other things that the Dr. placed inside me. In the spring of 2014 two of my rods broke, one on each side of my spine at the top of my lumber area. I had them repaired at USC spine institute in Southern California. I'm trying now to retrieve my medical and surgical records from the doctor and or the hospital.
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Kathy W's profile photo
Kathy W
2 months ago
I've spend the night in only a few hospitals in my life, but I can say with absolute certainty that this one stands out above all others! The staff was friendly and attentive, the food was actually good, and the hospital was clean and easy to navigate. If I have to spend another overnight in a hospital in St. Louis, it will be Barnes-Jewish! I couldn't have asked for a better hospital experience.
Geoff Cheesman's profile photo
Geoff Cheesman
in the last week
If I could give the emergency room less then 1 star I would. I went in with extreme eye pain after swimming in a hotel swimming pool. I explained my issues when I registered. Something this serious should have been treated immediately so the chemical could be washed from my eyes. Instead, I watched as people who registered after me get taken in before me and a nurse from another floor who looked like she had foot pain was immediately moved to the front of the line. Apparently, they play to favoritism on top of being slow.. Maybe one doctor on duty. After about 3 hours I described my problem to a male nurse again and asked if they had any idea when I would be seen, I was told there was one more person in front of me. I waited another hour and watche 4 people called before I finally just left. I spent the remainder of the night in extreme pain and visited an urgent care the next morning to be diagnosed with extreme chemically induced pink eye. The emergency room was too busy handing out sandwiches to homeless people pretending to be sick and playing some sort of favoritism game to make time to help people in need. No one should have to wait over 4 hours to receive treatment. I am 2 days removed and my vision has not fully recovered. Had they treated me, I might not be sitting here concerned whether or not I might ever fully regain my vision.
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Melody Marlay's profile photo
Melody Marlay
a week ago
There should be a listing for negative stars because I would give them negative a billion stars. The nurses are untrained, curt, rude, condescending and throw trash on the floor when they use something wrapped in paper or plastic. The student doctors are also rude, untrained, and make a lot of mistakes that cause patient suffering. The hospital is old and needs to be updated and they offer nothing to patient family, not even a decent chair, for comfort. The communication between the doctors, nurses and staff is horrible. I have never seen a hospital ran so poorly and staffed with such inept uncaring people. I would suggest that you go to another hospital if you expect to survive your medical condition. Also, if you tell anyone your cares or concerns...all they do is let you vent on them and go on doing the same thing. So don't bother voicing your cares or concerns because it will fall on deaf ears. This is the very worst hospital I have ever seen in my life and I am not young.
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nancy sherwood
a month ago
The absolute worst hospital. Grandfather on deathbed and was told grandson had to leave the waiting room because he wasnt old enough. No one else to babysit him alone and wasnt asking if he could go back to visit. So when split decisions had to be made they couldnt find anyone to make them.
marlena leigh's profile photo
marlena leigh
2 months ago
I wish I could give this hospital MORE STARS!! FABULOUS DOCTORS, NURSES AND STAFF!!!! I was sent here from 5 hours away nervous and scared. The entire staff made me feel secure and in good hands from the time I arrived until the moment I left! AND THAT CARE HAS CONTINUED EVEN UPON CHECKUP APPOINTMENTS !! WILL RECOMMEND TO EVERYONE!