Response from the owner - 2 months ago
We always prefer escalation of customer issues with Management so that we may resolve customer complaints. My understanding from both your review and the staff member you spoke with today is that you were and given a customer courtesy discount on your purchase today. I also know that once hops are opened from a nitrogen sealed package their shelf life is incredibly reduced. 9 months is a long time. I do not believe that any of my trained team would have expressed a 2 year shelf life for an opened pack of hops.
My apologizes on your dissatisfaction, but we have a clear policy on brewing grains, yeast and hops. My employee went above and beyond our policy by offering and extending a discount to you, and I'm sorry this wasn't enough to placate you.