For customer experience strategy to come to life, it’s essential to engage the hearts and minds of employees across your company. And yet everyone is busy with day-to-day work and pressures that tend to obscure consistent mindsets and involvement in making customer experience excellence a way of life. In this Hangout we’ll discuss how to simplify the sometimes daunting evolution toward a customer-centric culture.
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This Hangout On Air is hosted by Customer Experience Professionals Association. The live video broadcast will begin soon.