Response from the owner - a year ago
Ken, Thank you for taking the time to submit a review. If our customers are not happy, we want to know. So we appreciate you taking the time to let us know where we can improve. We're glad to hear that the issue was resolved and that our service department refunded your money. We will share your concern with Mike Balise. If you'd like to reach out to him yourself, you can do so here: www.bit.ly/tellmike.
Thank you again Ken!