Response from the owner - 6 months ago
We are sorry to learn of your recent review, but do not have a record of your name as a guest on file, nor do any of these issue sound familiar to our front desk staff. We take all of our guest feedback very seriously and would like to investigate this further to ensure the claim is not spam. Please contact me directly at email@example.com and let me know if your reservation was under another name so we may look into this situation.
B Experience Manager
We have yet to hear a response from you regarding our attempt to resolve your issues, so believe this was a spam attempt and have flagged it as inappropriate.