I've kept this off of Google+, because I tried to deal with +United Airlines over on Twitter. But damn, having 700,000 lifetime miles, along with two VIP travelers who run a PR firm, and a social media loudmouth with millions of followers still isn't enough to get United to take care of a customer and a friend. https://www.facebook.com/RobertScoble/posts/10152617677939655
Sorry, you gotta be on Facebook to see the sordid tale.
I won't fly United if I have a choice. What did that cost them? Well, let's see, my son flies from NYC to SFO every few months. Ayelet and Motti fly from Israel to US every few weeks. I fly around the world.
All pissed off because of rules. For a flight that won't happen until January.
Proves that even being a VIP customer (I have 1K status right now) and having millions of followers doesn't matter: United doesn't care. What's amazing is that even the investors aren't winning here: http://www.marketwatch.com/investing/stock/ual
Turns out that pissing off customers is bad for business. Which is why I try not to do it in my job. Sometimes I fail, but I remember that everytime I do fail it hurts everyone involved.