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Auvik Networks
The most efficient & profitable way to manage network infrastructure
The most efficient & profitable way to manage network infrastructure

Auvik Networks's posts

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Hey, thanks for dropping by! The Auvik G+ page is where you'll find:

* The latest Auvik product news
* Feature spotlights that show you key product functionality
* Auvik tips & tutorials
* Auvik product reviews

Check our collections to see content by categories or browse by date here on the main page.

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May 17, 2017

NEW! Filter the map for managed or unmanaged devices
Most devices Auvik has scanned are marked as managed. That means they’re monitored, alerted on, included within reports, and billed for. But sometimes it makes sense to unmanage a device—say, if it’s managed by a third party but still being picked up by Auvik.

Now you can type the word “managed” or “unmanaged” into the search or filter box to find devices by management status.

NEW! Change the background of the map
You can already change the color scheme of the user interface and upload your own logos and favicons for white labeling. Now you can also change the default off-white background color for topology maps.

NEW! UPS alert trigger conditions for voltage
Keeping an eye on your UPS voltage levels is never a bad idea. There are now three new trigger conditions you can use in alert definitions: UPS input voltage, UPS output voltage, and battery voltage.

IMPROVED! Switch stack classification
Previously, if a switch with stacking support was detected, it was automatically modeled as a stack with a single member. We’ve changed that: You’ll now see stacks being classified as stacks only when there’s more than one member. If there’s just one member, the device is automatically classified as a single switch. If you add a second member and configure it to stack with the first, Auvik detects the second member and reclassifies the devices appropriately.

BETA! Billing usage API
In our last release, we gave you access to detailed billing usage statistics. Now, the first API (application programming interface) we’re releasing is to report on billing usage. Using the API, you can programmatically retrieve a list of billable devices for a given set of client accounts over a specified time range. The API is in beta.

Contact if you’re interested in accessing the billing usage API.

Release notes:


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May 3, 2017

NEW! Billing usage details
From your MSP dashboard, you can now head over to Settings > Billing > Usage to view a bar chart and a grid illustrating all devices that were picked up as billable over the time range specified.

You’ll see 3 icons in the top right:

Hierarchical widget: Lets you specify which multi-client and client account(s) you’d like to run within your query.
Calendar: Lets you specify a date range, to a maximum of 90 days at a time. You can also choose from a few pre-configured ranges. The billing widget shows historical billing usage from January 1, 2017 to the last full day, which is always the day before.
Question mark: Takes you to the billing widget knowledge base article.

NEW! Billing usage export
Billing usage data can now be exported from the billing widget as an Excel workbook. A separate worksheet is created for each client account onboarded within Auvik. Client accounts that are children of a higher-level multi-client account are rolled up into a single worksheet.

The table also shows a day-by-day breakdown of whether a device was counted as billable for each day within the specified billing period.

Release notes:

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Apr 20, 2017

NEW! User role mapping
Auvik is actively working on allowing you to assign users to custom roles on a per-client basis. As part of this initiative, we’ve introduced a couple of new workflows. You can now:

• Define roles for a set of users on a particular client
• Define roles on a set of client accounts for a particular user

You can assign user roles when people are being invited to Auvik for the first time or after their account is already created.

By default, user permissions for a multi-client account apply to all nested client accounts, but you can change this as needed.

IMPROVED! Shared collector scans
Previously, when a shared collector was attached to a client account, the shared collector’s subnet was automatically set to scan. This could lead to the same subnet being scanned multiple times if the shared collector was attached to multiple accounts.

Now, when a shared collector is attached, it won’t autoscan the first subnet. You can start discovery on the client network by adding a subnet at Discovery > Manage Networks.

IMPROVED! OID monitor table
On a client account, you can view a list of all defined OID monitors at Debug > All OID Monitors. A new column in that OID table now shows you each OID’s description. This information helps you quickly see client OID monitors by name and value.

Remember: You can define new OID monitors at Discovery > Discovery Settings > Monitor Settings.

Release notes:


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Mar 22, 2017

NEW! User-initiated 2FA resets
We’ve all been there—you’ve changed or reset your smartphone, and with that comes a reset of all your two-factor (2FA) tokens. Previously, you needed to give the Auvik support team a shout to reset your 2FA token. Now you can ask any colleague with Auvik admin privileges to initiate a 2FA reset for you. You’ll get an email to confirm the reset before it takes place.

NEW! Auvik support access
If you’ve ever reached out to the Auvik support team, chances are good we’ve asked for a read-only invite to your account so we can take a look. Now, to allow multiple Auvik employees to help with the same case, we’re introducing the concept of a support group. Instead of granting access to individual Auvik team members, you can simply authorize a single Auvik support group. This is a step towards more granular access control.

Some notes:
• If your company signed up with Auvik on or before March 22, 2017, group support access is disabled by default. When submitting a support ticket, please make sure to enable support access.
• If your company signed up with Auvik after March 22, 2017, group support access is enabled by default with read-only permissions. It can be disabled at anytime.
• Support access has three permission levels: no access, read-only, and admin (read/write).

When reporting issues to the support team, remember to include the client domain prefix so we know which client to investigate for the issue.

IMPROVED! Interface alert descriptions
Alerts about interfaces, such as utilization and operational status, now include the interface’s description when it’s available.

Release notes:


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Mar 8, 2017

NEW! Alert condition
Your service desk’s workflow may be to keep all reported incidents from your RMM tools open to conduct a full post-mortem, or to link to a master ticket of similar incidents within the same timeframe. Now you can specify that an alert have no clear condition. These alerts can only be cleared with a manual dismissal through Auvik or a PSA integration.

IMPROVED! ConnectWise Manage integration
If you’re syncing alerts and configurations between Auvik and ConnectWise Manage, newly created tickets will now be associated to the configuration entry in ConnectWise Manage. This means you can easily look up the incident history for a given configuration within ConnectWise Manage.

Release notes:

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ARE YOU AFFECTED by the recently announced clock signal issue in many networking devices?

Check our master list of all known affected vendors and devices to assess your exposure:

(All these devices contain the Intel Atom C2000 chip, which is the source of the problem. The faulty clock signal component in the chip can cause devices to brick after a while.)


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Feb 23, 2017

NEW! Top interfaces by bandwidth report
If you’ve been wondering which specific ports/interfaces across the network are pushing the most bits per second, there’s now a report for that. The new report complements the existing Top Devices by Bandwidth report. When you’re logged into a client account, head over to Documentation > Configurations to check it out.

IMPROVED! AuvikFlow device provisioning
Up until recently, you had to contact Auvik support if you needed new devices provisioned within AuvikFlow. You can now define flow-enabled devices directly from your MSP dashboard without a support ticket.

IMPROVED! Configuration compare
It’s now much quicker to load large configuration backups on a device’s Documentation > Configurations tab.

We’ve also added two jump buttons to let you quickly hop to the insertions, deletions, and modifications within two configs you’re comparing.

HEADS UP! Changes to packet error and configuration backup alerts
Based on partner feedback, we’ve changed the threshold for throwing a packet error alert on an interface to 100,000 errors over a five-minute interval instead of 10,000 errors. The new threshold applies only if the defaults are left untouched.

The configuration backup retrieval alert has been renamed and is now known as the configuration polling alert. Trigger conditions and notification settings remain the same.

Release notes:


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Feb 8, 2017

IMPROVED! Full-screen terminal
We heard you. Multitaskers and power users like you need the ability to take the terminal full screen and in a separate tab. For certain tasks, you may want to copy the scrollback as you’ve been making configuration changes. Or you might just want to change your cursor style. It’s all there.

NEW! WatchGuard VPN tunnel support
Site-to-site VPN connections defined on a WatchGuard firewall are now visible on the Tunnels tab of the firewall dashboard. The connections can now also be monitored through the VPN Remote Gateway Is Lost alert.

NEW! Support for HP 5100 series switches
Now you’re speaking my language—literally. Auvik can now understand and communicate with your HP 5100 series switch’s command line interface. So configuration backups will now occur once you’ve put in a login credential for the device.

Release notes: ttps://

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Jan 29, 2017

NEW! Microsoft Teams integration
Microsoft has a new collaboration tool called Teams. So we’ve added an integration that allows you to direct your alert notifications to a Teams channel of your choosing. See Integrating Auvik with Microsoft Teams for details on how to get started.

IMPROVED! Slack integration
Up until now, Slack integration was only available at the client level. We’ve finally fixed that. You can now create a Slack integration at the MSP level and use it across multiple clients.

To support multiple Slack channels, you’ll need to create the integration multiple times. If you already a have a Slack integration at the client level, it will still work, but to take advantage of the new functionality, you’ll need to create a new Slack integration at the MSP level.

NEW! Training videos
We've launched a number of short tutorial videos to guide you through deploying and optimizing Auvik in your environment. Current Auvik partners can access all 9 videos in the training section of the Partner Portal ( We'll also be adding the videos to relevant Knowledge Base articles in the coming weeks.

REMINDER! System status page
With the last release, we announced the launch of our new Auvik system status page, where we’ll let you know about anything that might be affecting your Auvik service. You can access the system status page from any web browser by going to

Release notes:

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