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Auvik Networks
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Auvik is network management for MSPs. Own the network.
Auvik is network management for MSPs. Own the network.

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Hey, thanks for dropping by! The Auvik G+ page is where you'll find:

* The latest Auvik product news
* Feature spotlights that show you key product functionality
* Auvik tips & tutorials
* Auvik product reviews

Check our collections to see content by categories or browse by date here on the main page.
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NEW IN AUVIK
Dec 15, 2018

BETA | Install on Ubuntu 18.04
The current Auvik Linux collector is designed for Ubuntu 14.04 (Trusty). Trusty is being end-of-lifed in 2019. To prepare for this, Auvik’s been working on a collector that can be deployed on a newer version of Linux.

As of this release, you can now deploy the Auvik collector on Ubuntu 18.04 (Bionic Beaver) using the bash script installer. We’re gating access to this collector while it’s in beta. If you’d like to take it for a spin (and get an early start on upgrading collectors over the holidays, perhaps?), email beta@auvik.com and we’ll flip the necessary switches. An OVA package based on Ubuntu 18.04 will follow in 2019.

ENHANCED | Enterasys support
We’ve enhanced support for the Enterasys 800 series of switches to automate the capture of device utilization stats and configuration backups. To take advantage of this additional support, make sure you’ve enabled and added SNMP and login credentials for your Enterasys devices.

STATUS UPDATE | Inventory API & integrations betas
Our beta of an Inventory API and integrations into Auvik from BrightGauge, IT Glue, Passportal, and WarrantyMaster has been very successful so far.

If you requested access to one or more of the betas but haven’t yet seen an invitation to get started, we appreciate your patience. We’re continuing to onboard participants in waves ahead of general availability early next year.

Stoked and haven’t yet reached out? Email beta@auvik.com and mention which integration(s) you’re interested in.

BUG SQUASHING
We’ve squashed some bugs that were isolated to a small set of partners. If you had an open support ticket that was addressed by one of these fixes, the Auvik support team will be in touch.

HEADS UP | No W52 release
Auvik usually releases upgrades every two weeks. But we understand the holidays are a time of reflection and relaxation—and for many, a freeze on changes made on client networks! To minimize changes, we’ll be skipping our week 52 release at the end of December. Our next release will drop in the second weekend of January 2019.

Release notes: https://support.auvik.com/hc/en-us/articles/360020887671
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NEW IN AUVIK
Dec 1, 2018

ENHANCED! Dell device support
We’ve enhanced support for the popular X, S, and Z series of switches from Dell (formerly Force10) to add stack member status monitoring and automated configuration backups. To take advantage of this additional support, make sure you’ve enabled and added SNMP and login credentials for these devices.

BUG SQUASHING!
We’ve squashed some bugs that were isolated to a small set of partners. If you had an open support ticket that was addressed by one of these fixes, the Auvik support team will be in touch.

Release notes: https://support.auvik.com/hc/en-us/articles/360020115312
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NEW IN AUVIK
Nov 17, 2018

BETA! TrafficInsights
Last month, we acquired network traffic analytics company Talaia and revealed a plan to integrate Talaia’s functionality into Auvik as a component called TrafficInsights.

We’re excited to announce that the first phase of integration is complete. We're now opening up TrafficInsights beta access to an initial set of partners from the opt-in beta list.

In the coming weeks, we'll be sending out emails and updates to partners on the beta list, as well as those who signed up to the TrafficInsights mailing list.

Not on the TrafficInsights beta list but want to be?
Contact your partner success manager.

Don't need beta access but still want to hear about TrafficInsights developments?
_Add your name to the mailing list here: https://www.auvik.com/lp/insights-news/_

UPDATED! ConnectWise Automate plugin
In our last release notes, we mentioned that partners would be migrated to new data centers as Auvik expands its global presence.To ensure any ConnectWise Automate integrations will continue to work after the migration, we’ve updated the plugin.

The revised plugin (1.0.4.0) is currently being reviewed by ConnectWise and will be posted to their Marketplace soon. We recommend downloading it as soon as it becomes available.

BUG SQUASHING!
We’ve squashed some bugs that were isolated to a small set of partners. If you had an open support ticket that was addressed by one of these fixes, the Auvik support team will be in touch.

Release notes: https://support.auvik.com/hc/en-us/articles/360019551632
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NEW IN AUVIK
Nov 3, 2018

HEADS UP! New data centers
As Auvik continues to manage more networks globally, we’ve been working to expand our data center locations. We now have a second data center in the US, and we’ll soon have new centers in Ireland and Germany to serve EU partners. In the new year, we’ll decide on our next locations. (Aussies, we’re looking at you!)

Over the coming weeks, your data may be migrated to one of our new data centers. There will be no interruption or change to your service if this happens.

All Auvik product URLs will now reference the region and pod that houses your data. For example, nanook.us1.my.auvik.com shows that Nanook is being served from pod 1 in the United States.

All of your existing URLs (including bookmarks, collector installations, and integration callback configurations) will be automatically redirected and will continue to work.

We’re performing these migrations incrementally. If we determine that a maintenance window is needed to facilitate the move, we’ll reach out to you ahead of time. If you have any questions, please contact support@auvik.com.

NEW! Bulk editing for alert governance
Recently, we rolled out the ability for you to manually or automatically pause repeated alerts for the same entity, such as a specific interface on a specific device. The parameters for each alert definition are set individually and were only changeable one at a time. Now, within Manage Alerts, you can select alerts of the same severity and make changes to the parameters in bulk.

Release notes: https://support.auvik.com/hc/en-us/articles/360018679392
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NEW IN AUVIK
Oct 22, 2018

BETA! Inventory API
Auvik contains a lot of information about the devices, networks, interfaces, and components on your client networks. To date, you’ve been able to access that information through your Auvik dashboards. Now, with the release of our Inventory API, you’ll also have the option to access that data through RESTful endpoints.

A number of other software vendors have been building integrations into Auvik using the new Inventory API. IT Glue, Passportal, BrightGauge, and WarrantyMaster will be launching their Auvik integrations in the coming weeks.

If you’d like to use one of these integrations when they launch, or would like direct access to the Inventory API beta for your own development, send an email to your partner success manager.

CHANGED! Palo Alto configuration backups
Palo Alto firewalls expose their device configurations in a few ways:

JSON format - Viewable, readable, and easily imported into documentation systems, but not a format that can be restored.
XML format - Viewable, readable, and easily imported into documentation systems, but not a format that can be restored.
Set notation - Set of configuration commands that are friendly to copy-paste.
We used to retrieve Palo Alto device configurations in JSON format. As of this release, we retrieve Palo Alto configurations in set notation, which means you can now restore Palo Alto firewall configs from Auvik.

Note: If your Palo Alto firewalls expressed their current running config in XML format, you might receive a configuration backup alert with our change. The alert indicates the config backups have been updated to set notation.

FIXED! SSH issue on Fortigate
In some uncommon instances, SSH sessions on Fortigate firewalls weren’t being torn down after a login sequence, even if the client site was configured to establish on-demand sessions. This issue has now been resolved.

Release notes: https://support.auvik.com/hc/en-us/articles/360018364531

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NEW IN AUVIK
Oct 2, 2018

NEW! Single sign-on with Microsoft
The fewer passwords the better! You can now log into Auvik with your workplace Microsoft Office 365 account. All you need is Azure Active Directory set up. (Personal and non-workplace Microsoft accounts, such as Hotmail and Outlook.com addresses, can’t be used.)

The new Microsoft single sign-on allows you to log in, accept new user invitations, and re-authenticate during remote terminal sessions.

If you’re currently logging into Auvik using an email address and password, you can set up single sign-on with Microsoft through your user profile.

NEW! Terminal authentication with single sign-on
When an Auvik user has a role that allowed them to perform a blind terminal login—to automatically log into a network device using credentials stored in Auvik—they’d be prompted to re-enter their Auvik password.

But if they were using Google single sign-on, they didn’t have a password to re-enter and therefore couldn’t remotely log into the terminal—until now.

At at terminal login, you’ll now be prompted to authenticate your credentials using the method by which you logged into Auvik. That means Google and Microsoft SSO users can take advantage of remote terminal logins.

NEW! Automatic alert pauses
Ever had a storm of identical alerts flood your email inbox or PSA? If an alert is poorly defined or there’s bad data triggering the alert, you can end up with a flurry of repeated notifications, which isn’t helpful. Now, Auvik’s got your back on alert storms.

We’ll now begin to temporarily pause alerts that have repeatedly triggered against the same entity (device, interface, or component) within a short time. You can increase or decrease the length of the pause per alert type. You can also opt specific alerts out of automatic pausing by editing the alert definition.

You’ll receive notifications when an alert has been paused and unpaused, either automatically or by a user.

ENHANCED! Ubiquiti support
We’ve added more support for the Ubiquiti EdgeSwitch XP, formerly known as the ToughSwitch. Auvik now retrieves device details such as software version and serial number, and fetches configuration backups.

Release notes: https://support.auvik.com/hc/en-us/articles/360016506092

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NEW IN AUVIK
Sep 22, 2018

BETA! ConnectWise Manage RESTful API support
ConnectWise will be deprecating their existing SOAP API next year, so we'll eventually need to migrate all Auvik - ConnectWise integrations to the REST API.

Right now, we’re looking for Auvik partners with Auvik - ConnectWise Manage integrations who are interested in trying out Auvik’s newly developed migration wizard that transitions an integration from SOAP to REST.

To sign up for this beta transition program, send an email to your Auvik partner success manager. We’ll notify you if you’re selected to participate.

Release notes: https://support.auvik.com/hc/en-us/articles/360015875292
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NEW IN AUVIK
Aug 11, 2018

NEW! Maintenance window alert status
Maintenance windows let you tell Auvik to hit the snooze button on alerts triggered against a set of devices. Say you’ve scheduled a maintenance window to make a change to a specific area of the network, like your firewall. You’d expect to see alerts triggering on your firewall during such a change window—so you can safely ignore them. But alerts against your downstream switches, Wi-Fi gear, and endpoints during the same window may warrant a follow-up. Now, you can quickly determine if an alert was triggered during a maintenance window as part of your change control process.

NEW! Partner portal link
As an Auvik partner, you get access to product training, brandable marketing collateral, and many more resources within the partner portal. We’ve now added a button to the portal in the side navigation for quick access.

CHANGED! Virtual Collector Offline alert
In response to feedback, we’ve changed the name of the Auvik Collector Offline alert to Auvik Collector Disconnected. This change reflects the fact that not all collectors are virtual appliances, and when a collector is disconnected, it shouldn’t imply its host is offline.

Release notes: https://support.auvik.com/hc/en-us/articles/360001262166
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NEW IN AUVIK
Jul 14, 2018

This release brings changes in alerting, maintenance windows, and external application workflows.

NEW! On-demand trigger of alert notifications
Sometimes there’s an Auvik alert you need to follow up on but it hasn’t triggered to a notification channel. For example, it may have fired during a maintenance window and you now need to generate an email or create a ticket within your PSA to further action the alert. Now, as you review alerts within the All Alerts grid, you can select one or more alerts to trigger a workflow. These workflows will fire to a notification channel associated to the alert.

ENHANCED! PSA ticket creation
In our previous release, we gave you the ability to see corresponding PSA ticket IDs for alerts in Auvik. Now, when a ticket is dispatched to your PSA through Auvik (either automatically or through the new on-demand capability), you can see whether the ticket was created successfully or failed because of an error. You can also see the number of times Auvik has tried to create the ticket.

Release notes: https://support.auvik.com/hc/en-us/articles/360001139483
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