Response from the owner - a month ago
LLC Utah - We are sorry to hear that you have had a negative experience with us. As it is our policy not to charge for client communications we would appreciate if you would call Cassie (our head of client relations) and speak with her about your situation. With regard to fees related to your case, our attorneys would rarely suggest that anyone file a lawsuit over a $2,500 dispute because of how expensive lawsuits are, so please also discuss that with Cassie. Based upon your review we have to assume that there are contractual attorney fees associated with your case (thus entitling you to fees after you win), otherwise your case probably should have just been filed by you in small claims court rather than involving lawyers. In any event, if any of our attorneys gave you the wrong impression about what your case would cost, or otherwise, please let us know and we will certainly provide you with a reasonable credit and help you get an attorney with another firm up to speed so that you can move forward as you best see fit.