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Atom Consultancy Services
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Bring Technology on you finger
Bring Technology on you finger

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About
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CareXa is a customer management framework that can be deployed in a modular way across all customer interactions, from acquisition to in-life management to retention/ win-back. We understand that no one size fits all and buyers should have the flexibility to choose solutions that best fits their problem statement.  With an industry experience of over 2 decades, we bring together best practices and experience from several engagements combined with continuous innovation, actionable insights and analytics, best mix of people and processes. Together, these services will help enterprises navigate today’s increasingly digital landscape to increase revenue and ARPU, reduce operating expenses (OPEX) and churn, and increase brand advocacy.
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In today’s connected world, the virtual space is what enables us to share thoughts,feelings, conversations, materials and lives. This virtual space, this digital world operates in the NOW – with opinions, opportunities and decisions influenced in a split second. Amplifying customers’ choice & voice to unprecedented levels.
This proliferation of digital channels has certainly disrupted the world for contact centre directors accustomed to the traditional manner of doing things. They have to engage their customers in these channels – because the quality of their experiences influences their decisions to buy from and stay with the brand

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Connected Homes,
now in your control.
Tecnico: A profitable remote tech-support
solution for smart homes. 

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Tecnico is a subscription-based, remote-tech support platform offering – that covers all key devices and services that enable the end consumer’s Connected Home. Our tech support services make the smart home of tomorrow into a practical and feasible solution of today. We ensure that our patrons and their customers have the advantage of living in a connected home with the best customer service possible.
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SOCIO
Socio is a comprehensive 360° solution for social media management. Socio helps enterprises with actionable insights and proactive solutions that help build the brand. We deploy our experienced social media customer service officers on our best-of-breed platform to provide an end-to-end solution.

We helped a Philippines based wireless leader in going social for their customer support operations at a reduced cost and helped them engage better with their subscriber base.

Results

Better engagement with 25 million subscriber base
Seamless transition from their earlier complex 2-product environment
Support to 100,000 monthly transactions on Facebook and Twitter
1 hour TAT at almost 100% SLA
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Technico:

Tecnico is a subscription-based, remote-tech support platform offering – that covers all key devices and services that enable the end consumer’s Connected Home. Our tech support services make the smart home of tomorrow into a practical and feasible solution of today. We ensure that our patrons and their customers have the advantage of living in a connected home with the best customer service possible.

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SOCIO: 

Socio is a comprehensive 360° solution for social media management. Socio helps enterprises with actionable insights and proactive solutions that help build the brand. We deploy our experienced social media customer service officers on our best-of-breed platform to provide an end-to-end solution.
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