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Associa
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Associa Arizona Names Monique Bursey as Scottsdale Vice President: http://ow.ly/Y8Ayl
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Associa Opposes Proposed New Mexico Home Tax: http://ow.ly/Y0rOc
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Associa PMG Houston’s Seven Meadows Wins Community of the Year: http://ow.ly/XUmVi
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Associa Arizona Hires Jodi Henderson-Webster as Scottsdale Director of Business Development: http://ow.ly/XUmDd
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Associa Professional Community Management’s Vice President of Business Development Wendy Bucknum to be Honored at 2016 Age Well Senior Services Captain’s Ball: http://ow.ly/XHKCL
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Associa CMC Jacksonville Welcomes Three New Communities in 2016: http://ow.ly/Xz6gr
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Associa

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Associa Northern California Appoints Lisa Dial Triplett as Vice President: http://ow.ly/Y7Mpj
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Associa Sierra North Selected to Manage Three New Communities: http://ow.ly/XX9xV
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Three Associa Minnesota Employees Earn Industry Certification: http://ow.ly/XUnsH
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Associa PCM Announces Nominees for Annual CAI OCEC Awards: http://ow.ly/XHLot
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Associa McKay Selected to Manage Brookhill Condos: http://ow.ly/XCbcK
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Associa Community Group’s Gabe Crouch Earns Industry Accolades: http://ow.ly/Xz5ZG
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Contact Information
Map of the business location
5401 N Central Expy #300 Dallas, TX 75205
5401 North Central Expressway #300USTexasDallas75205
(214) 953-3009associaonline.com
Corporate OfficeToday Closed
Saturday ClosedSunday ClosedMonday 8:30AM–5PMTuesday 8:30AM–5PMWednesday 8:30AM–5PMThursday 8:30AM–5PMFriday 8:30AM–5PM
For more than 30 years, Associa has delivered unsurpassed management & lifestyle services to communities worldwide. www.associaonline.com
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27 reviews
"This is the worst property management company in all the country."
"If you are a homeowner that lives in HOA managed by this company, good look."
"That's not my fault an HOA employee has written a wrong address for me."
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Have them in circles
149 people
ProTect Painters's profile photo
Whitney Redman's profile photo
Miguel Barraza's profile photo
Ed Lewis's profile photo
Dye Durham's profile photo
Tommy Hayfield's profile photo
Kevin Johnson Team at RE/MAX Renaissance Realty's profile photo
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Philadelphia Business Journal's profile photo
All reviews
Sean Zhang's profile photo
Sean Zhang
a week ago
I am not sure why my community basically select Associa, if let me involve into it, I will reject. My property is in Orlando, recently just change into this company. But the issues here, only one mail from this company to tell me that changed the management company, and let me pay the fee to them. I tried to call them and talk to the person who actually should be responsible for my community, but obviously they are not interested, no reply. I am not sure if I should pay the management fee or not seriously in this situation. Finally I found a person to talk, but other than they let me make the payment, they did not provide any detail, is this a service-oriented company, obviously not. :( I can prove some of the bad review below is exacly what I have experienced, no improvement, very bad feeling
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Response from the owner - a week ago
Sean, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at customerservice@associaonline.com with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.
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pxgroup
2 weeks ago
"Horrible" - hor·ri·ble ˈhôrəb(ə)l/ adjective adjective: horrible synonyms: dreadful, awful, terrible, shocking, appalling, horrifying, horrific, horrendous, horrid, hideous, grisly, ghastly, gruesome, gory, harrowing, heinous, vile, unspeakable;
Response from the owner - 2 weeks ago
pxgroup, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at customerservice@associaonline.com with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.
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Brian Watson
a month ago
I been working here for two years now, and let me tell you this company is a joke no benefits what so ever, and low pay, you can get fired any minute.. If you are a homeowner that lives in HOA managed by this company, good look. This company is going bankrupt as its losing to many associations. Nobody does any work here at the office and by the way if you get a reply message back its an machine.
Response from the owner - a month ago
Brian, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at customerservice@associaonline.com with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.
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K Spencer
4 months ago
Hands down the worst HOA management company i've dealt with.... Unable to deposit checks that are sent in a week before due dates which eventually lead to late fees that was promised to be removed months ago and I'm still getting letters with a balance. Property manager never does walk throughs of the property. Never get a response to the multiple voice mails I leave, i have to just keep calling until I get someone. Luckily for me I live in an area where my property values have gone up and i'm selling come spring. As a business management major i'm astonished they are still in business.... DO NOT use this company...
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Response from the owner - 4 months ago
Hello K Spencer, we are very sorry to hear that you are disappointed with the service that you've received thus far. We apologize for any inconvenience you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.
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Leonardo Rodriguez
3 weeks ago
I live in Danbury Bridge gated community in Houston, it seem that the gate is never working or has issues. Talking with some neighbors we are getting different excuses why the gate is open or not working. 1. School children. 2. The flood. 3. Unable to find a provider to fix the gate. I called the club house yesterday 05/02/2015, I spoke with Valerie regarding this issue, she said that I was the first person to report this (Not true). She kept telling me that the gates are not working because of the flood, what flood? our streets were not flooded. The community is reporting more break ins and attempts of robbery, when I asked her if the management company will be liable, she kept telling me to call 911. She got frustrated with me because I was asking questions, she decided to hung up. I'm not happy with her been rude, every time that I call or go to the office she has a bad attitude. I don't appreciate when someone that work for us (Residents) does this kind of things. No people skills, if she can't interact with customers she should find work somewhere else where she doesn't have to talk to customers. Why do we have to pay the full annually HOA if the gates doesn't work most of the time?
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Response from the owner - 3 weeks ago
Leonardo, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at customerservice@associaonline.com with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.
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Patrick Kelley
a month ago
Associa has been a nightmare. The phone numbers listed on my invoice are disconnected. When I've tried to call Associa I can never get a live person. I've called their Atlanta Office, their Dallas Office and their Ft Collins Office. I've left messages on their website. Still not a word from them. I mailed my annual dues on 1-26. I am still receiving late notices and the latest included a threat of a lein on my property. Why pay for a homeowners association when there actually isn't one? All they want is dues. I've owned my property over 4 years and have over a half mile of road that has not been graded since before I bought it.
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Response from the owner - a month ago
Patrick, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at customerservice@associaonline.com with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.
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Oleg M
4 months ago
Me and my wife bought our first family home in Summer 2012. We never received a single bill from the HOA so we always thought the escrow account is paying the HOA duties. In early May 2014 I received a letter from a collection agency about a huge debt that we're supposedly owe the HOA. I found the HOA phone number (it lead me to Associa / Principal Management Group) and they said they had a wrong address in my profile, but nevertheless now I have to speak with the collector on how I'm going to pay my debt. Since May 2014 I was talking to the collector and still didn't receive a resolution. I've sent the collector a check for the amount I really owe the HOA with a copy to Associa and but was told by the collector they can't accept the check without talking to the HOA, and it takes many months to receive an answer. So I never received my $1080 check back and their web site still shows that I owe $2300+. That's a pure rip off! That's not my fault an HOA employee has written a wrong address for me. I'm a law abiding citizen and I always pay my bills in time, but how am I supposed to know if I need to pay without receiving a bill? Why should I pay for somebody else fault? I'm trying to figure out this problem with the collector since May 2014 and the case didn't budge an inch because the HOA via Associa / Principal Management Group doesn't respond to the collector.
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Response from the owner - 4 months ago
Hello Oleg M, we are very sorry to hear that you have not received a response. We apologize for any inconveniences you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.
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Dennis Bogue
5 months ago
Reading over the prior posted reviews, it it apparent that Associa is at least consistent. "It" claims to be a property Management Company, yet they do little more than collect dues owed and subtract their substantial fees. I've had the pleasure of dealing with the property manager(s) (numerous) and corporate managers from their Texas office. In these dealings the only action that they responded to was a result of numerous Home owners contacting them continuously, consistently and presenting the grounds for legal action. IMHO, Associa has a business plan and an interest in maintaining the status qua, pointing fingers at other entities and secrecy. Another telling trait is the cut an paste responses to the reviews posted below. Tell us again Associa, how much you care about customer service... Please... tell us....
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Response from the owner - 5 months ago
Hello Dennis Bogue, we are very sorry to hear that you are disappointed with the service that you've received thus far. We apologize for any inconvenience you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.