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Associa
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Associa Opposes Proposed New Mexico Home Tax: http://ow.ly/Y0rOc
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Associa PMG Houston’s Seven Meadows Wins Community of the Year: http://ow.ly/XUmVi
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Three Associa Minnesota Employees Earn Industry Certification: http://ow.ly/XUnsH
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Associa Professional Community Management’s Vice President of Business Development Wendy Bucknum to be Honored at 2016 Age Well Senior Services Captain’s Ball: http://ow.ly/XHKCL
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Associa CMC Jacksonville Welcomes Three New Communities in 2016: http://ow.ly/Xz6gr
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Associa Names Tosh Tricas Regional Vice President: http://ow.ly/Xwn3R
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Have them in circles
143 people
Michael Nelson's profile photo
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Associa Sierra North Selected to Manage Three New Communities: http://ow.ly/XX9xV
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Associa Arizona Hires Jodi Henderson-Webster as Scottsdale Director of Business Development: http://ow.ly/XUmDd
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Associa PCM Announces Nominees for Annual CAI OCEC Awards: http://ow.ly/XHLot
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Associa McKay Selected to Manage Brookhill Condos: http://ow.ly/XCbcK
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Associa Community Group’s Gabe Crouch Earns Industry Accolades: http://ow.ly/Xz5ZG
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Associa Colorado Promotes Kieley Wilson to Director of Community Management in Fort Collins: http://ow.ly/XpIYh
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Contact Information
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5401 N Central Expy #300 Dallas, TX 75205
5401 North Central Expressway #300USTexasDallas75205
(214) 953-3009associaonline.com
Corporate OfficeToday Closed
Sunday ClosedMonday 8:30AM–5PMTuesday 8:30AM–5PMWednesday 8:30AM–5PMThursday 8:30AM–5PMFriday 8:30AM–5PMSaturday Closed
For more than 30 years, Associa has delivered unsurpassed management & lifestyle services to communities worldwide. www.associaonline.com
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Review Summary
2.0
22 reviews
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4 reviews
4 star
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2 reviews
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1 review
1 star
15 reviews
"This is the worst property management company in all the country."
"That's not my fault an HOA employee has written a wrong address for me."
"As a business management major i'm astonished they are still in business."
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Have them in circles
143 people
Michael Nelson's profile photo
Bill Hubbell's profile photo
Sarah Goldberg's profile photo
Mark Neustedt's profile photo
John Cutler's profile photo
Denny Battson's profile photo
Camara Randolph's profile photo
Al-Khor Townhomes San Juan's profile photo
Green Dataworks's profile photo
All reviews
Oleg M
3 weeks ago
Me and my wife bought our first family home in Summer 2012. We never received a single bill from the HOA so we always thought the escrow account is paying the HOA duties. In early May 2014 I received a letter from a collection agency about a huge debt that we're supposedly owe the HOA. I found the HOA phone number (it lead me to Associa / Principal Management Group) and they said they had a wrong address in my profile, but nevertheless now I have to speak with the collector on how I'm going to pay my debt. Since May 2014 I was talking to the collector and still didn't receive a resolution. I've sent the collector a check for the amount I really owe the HOA with a copy to Associa and but was told by the collector they can't accept the check without talking to the HOA, and it takes many months to receive an answer. So I never received my $1080 check back and their web site still shows that I owe $2300+. That's a pure rip off! That's not my fault an HOA employee has written a wrong address for me. I'm a law abiding citizen and I always pay my bills in time, but how am I supposed to know if I need to pay without receiving a bill? Why should I pay for somebody else fault? I'm trying to figure out this problem with the collector since May 2014 and the case didn't budge an inch because the HOA via Associa / Principal Management Group doesn't respond to the collector.
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Response from the owner - 3 weeks ago
Hello Oleg M, we are very sorry to hear that you have not received a response. We apologize for any inconveniences you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.
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Dennis Bogue
a month ago
Reading over the prior posted reviews, it it apparent that Associa is at least consistent. "It" claims to be a property Management Company, yet they do little more than collect dues owed and subtract their substantial fees. I've had the pleasure of dealing with the property manager(s) (numerous) and corporate managers from their Texas office. In these dealings the only action that they responded to was a result of numerous Home owners contacting them continuously, consistently and presenting the grounds for legal action. IMHO, Associa has a business plan and an interest in maintaining the status qua, pointing fingers at other entities and secrecy. Another telling trait is the cut an paste responses to the reviews posted below. Tell us again Associa, how much you care about customer service... Please... tell us....
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Response from the owner - a month ago
Hello Dennis Bogue, we are very sorry to hear that you are disappointed with the service that you've received thus far. We apologize for any inconvenience you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.
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S.A R
3 weeks ago
There is something seriously wrong with this group. They don't appear to be following the guidelines of the HOA contract in discussions with other neighbors in their inspections of the properties. Letters on basketball hoops that are already cemented into the ground that have not moved, Christmas lights that they say should be down but according to the HOA agreement can be up until 30 days after the festivities. Is someone new performing inspections? Quite a few neighbors are not happy. Things like this don't make living in a community "managed" by this group worth it. I really don't recommend this group to anyone.
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Response from the owner - 2 weeks ago
Hello S.A R, we are very sorry to hear that you are disappointed with the service that you've received thus far. We apologize for any inconvenience you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.
rene dujarric
a week ago
to whom it may concern this is without a doubt the worse management co I have ever dealt with in my entire adult life we are here in Miami, where this group completely disregards owners requests, they seem only to take care the board members problems even the personal ones but the rest of the owners residents can turn blue in the face without responses they completely disregard our by laws, county laws even state laws the group of their favor is of course the board ,they have the power to fire them so those 5 and their friends get immediate response to any problem everybody else well you can imagine please think twice and then find someone else to manage your property
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Response from the owner - a week ago
Hello Rene Dujarric, we are very sorry to hear that you have not received a response. We apologize for any inconveniences you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.
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K Spencer
3 weeks ago
Hands down the worst HOA management company i've dealt with.... Unable to deposit checks that are sent in a week before due dates which eventually lead to late fees that was promised to be removed months ago and I'm still getting letters with a balance. Property manager never does walk throughs of the property. Never get a response to the multiple voice mails I leave, i have to just keep calling until I get someone. Luckily for me I live in an area where my property values have gone up and i'm selling come spring. As a business management major i'm astonished they are still in business.... DO NOT use this company...
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Response from the owner - 3 weeks ago
Hello K Spencer, we are very sorry to hear that you are disappointed with the service that you've received thus far. We apologize for any inconvenience you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.
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Barry Stevenson
2 months ago
This is the most worthless "property management" I've ever dealt with. These crooks steal $216 per year from every home in my community and they do not use a single dime of it to enhance or maintain the property value of my neighborhood. Bill Chance is the rudest, smug bastard i've ever spoken to in my life. I wish there was a local office so that I could visit Miss Chance and see if he is as tough in person as he acts on the phone.
Response from the owner - 2 months ago
Hello Barry Stevenson, we are very sorry to hear that you are disappointed with the service that you've received thus far. We apologize for any inconvenience you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.
John A
a month ago
I'm on the architectural committee of my neighborhood and interact with the community manager quite often. I have lived in many different HOAs, managed by competing firms, and Associa is, by far, the best management company I've ever worked with. If any of my neighbors are angry about something, they blame Associa, but the reality is that Associa is simply trying to carry out the wishes of the board, and the board is trying to uphold the by-laws of our community. Most people don't understand that the policies they fight against aren't Associa's policies, they're the policies of our own HOA. They do a good job in a thankless industry.
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Dixie Lincoln
2 months ago
Associa HCM is our property management and they are abysmal! Our manager placed $200,000 in a money market account with another association's name on it! It required intervention by the comptroller of the State of Texas to get that money back for us and it was also placed in the wrong classification of account. It should have been making 1.15%, not .1%. It was finally fixed but it cost us some interest money. Our manager was told to move two CDs into another institution upon maturity in March and April of this year. Those, totaling $78,000, went into the unclaimed money department at the State of Texas in July because she didn't! We still don't have access to that money nor the interest they should have been earning since their maturities. We're not signatories to our own accounts, so they are the only ones who have access and the best they do is tell us "they're working on it" - 6 months later! The manager will cite one homeowner for a violation and give them fines but not do the same to the next door neighbor with almost the same violation, throughout the complex! It's going to cause a lawsuit against the board. We have a substantial invoice for repairs by a small contractor from October 19th which is still not even approved for payment, 4 weeks later! They make late payments to our vendors frequently. Do yourselves a favor and find another company who will be responsive to your needs.
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Response from the owner - 2 months ago
Hello Dixie, we are very sorry to hear that you have not received a response. We apologize for any inconveniences you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email customerservice@associaonline.com with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.