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Associa
Corporate Office
Today 8:30AM–5PM
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Associa Arizona Names Monique Bursey as Scottsdale Vice President: http://ow.ly/Y8Ayl
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Associa Opposes Proposed New Mexico Home Tax: http://ow.ly/Y0rOc
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Associa PMG Houston’s Seven Meadows Wins Community of the Year: http://ow.ly/XUmVi
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Three Associa Minnesota Employees Earn Industry Certification: http://ow.ly/XUnsH
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Associa Professional Community Management’s Vice President of Business Development Wendy Bucknum to be Honored at 2016 Age Well Senior Services Captain’s Ball: http://ow.ly/XHKCL
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Associa CMC Jacksonville Welcomes Three New Communities in 2016: http://ow.ly/Xz6gr
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Associa Northern California Appoints Lisa Dial Triplett as Vice President: http://ow.ly/Y7Mpj
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Associa Sierra North Selected to Manage Three New Communities: http://ow.ly/XX9xV
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Associa Arizona Hires Jodi Henderson-Webster as Scottsdale Director of Business Development: http://ow.ly/XUmDd
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Associa PCM Announces Nominees for Annual CAI OCEC Awards: http://ow.ly/XHLot
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Associa McKay Selected to Manage Brookhill Condos: http://ow.ly/XCbcK
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Associa Community Group’s Gabe Crouch Earns Industry Accolades: http://ow.ly/Xz5ZG
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Contact Information
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5401 N Central Expy #300 Dallas, TX 75205
5401 North Central Expressway #300USTexasDallas75205
(214) 953-3009associaonline.com
Corporate OfficeToday 8:30AM–5PM
Thursday 8:30AM–5PMFriday 8:30AM–5PMSaturday ClosedSunday ClosedMonday 8:30AM–5PMTuesday 8:30AM–5PMWednesday 8:30AM–5PM
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Review Summary
1.5
67 reviews
5 star
8 reviews
4 star
No reviews
3 star
2 reviews
2 star
2 reviews
1 star
55 reviews
"This is the worst, most unprofessional company I have ever dealt with."
"They don't give a crap about their employees."
"We paid our homeowners for the year, upfront @ closing."
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gerald bernard anderson's profile photo
gerald bernard anderson
in the last week
Exceptional and outstanding are the only words needed to describe the many years of service provided by Associa to our condominium community. Joe Price, in collaboration with his very knowledgeable and customer friendly Associa team have been able to greatly streamline and maximize the efficiency of our community management function. One of Associa’s greatest strengths is in their ability to truly listen to the needs of our community and then act upon those needs. However, and even more importantly, it is the honesty and integrity of the all the people within the Associa organization that stands above all others within the industry! Bernie Anderson - Director Watermarke Community Association, Irvine, California
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Kevin McDowell's profile photo
Kevin McDowell
in the last week
Reviewers also need to comment in the Chicagoland HQ site..... If you want to hire a company that lies, breaks your property and sends you violations for it, ruins your landscaping, overcharges you for months without fixing it even after admitting it, is wrought with fraud (owned by a corrupt politician), hires inept employees, late payments to vendors, high employee turnover - then keep up the good work ASSocia!!! ASSocia Chicagoland has some serious problems; and its not just overweight gossip queens, fraud, or laziness. Oh, and they don't bid out projects to get you the best pricing...they have 'preferred' agreements with most vendors. The 'bidding' is just a smokescreen to keep homeowners at bay. Ask them for a copy of the bids and see what the response is...did I mention ASSocia Chicagoland will also hire you if your a convicted felon! ASSocia employees - try getting a job in the wonderful field of property management with another firm. ASSocia is like the Walmart of property mgmt. NOBODY will hire you. Looks soon for our forum about ASSocia, specifically Chicagoland.
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Heather Hardin's profile photo
Heather Hardin
2 weeks ago
I am a local Realtor in Dallas and have a listing in Townhomes District A in Addison TX. This management company has now delayed this closing a week costing the buyer, who is a VETERAN, thousands of dollars. I deal with HOA's on a daily basis and never in my 11 years have I had one so incompetent and this difficult to work with. The lender of the buyer has sent all closing documents to title but refuses to give clear to close because this ms management company's insurance expires in 8 days. They have not secured insurance for these particular units for after the 30th and stated they won't even look at insurances till the day it expires. The lender is refusing to close on a property in which there is no insurance coverage for a Townhome in 8 days. Therefore delaying our closing till proof of insurance is provided to the lender. Again costing the buyer THOUSANDS in moving expenses, a flight to closing (suppose to be tomorrow) as this is a relocation to Dallas and changing their cash to close.. The lender is advising the buyer not to even proceed because who wants to live in a Townhome whose HOA management company performs like this. If there are HOAS looking for managements companies, this is not one I recommend.
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Mark Planz's profile photo
Mark Planz
3 months ago
This company has the worst customer service I have ever experienced! I have been dealing with them for over a week trying to get a Form 'F' released, and have spent hours on hold and waiting for call backs that never came. Legally, they are required to release this form within 7 days, which they have not done. Despite leaving many messages requesting a call back, not one person has ever returned my call. I wonder if there are any actual people working for Associa. Even the generic responses to all these negative Google reviews are un-sincere, 'your name here' form letters generated by a computer! This horrible company needs to be put out of business immediately!!!
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Response from the owner - 3 months ago
Mark, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at customerservice@associaonline.com with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.
Jeffery Taylor's profile photo
Jeffery Taylor
a month ago
I took the time to read more than 20 reviews and as a former property manager who has never worked for Associa, I find it interesting that the vast majority of the complaints are pertaining to automated systems and individual property manager problems. Please understand, automation is what helps keep your overall prices at a minimum and is necessary. Delayed responses from a PM is an individual experience and not a reflection of a overall corporate experience. The most important aspect to understand is that a career as a PM is a thankless job that is painstakingly difficult and finding qualified managers at a salary that continues to keep YOUR HOA dues at a reasonable rate is VERY hard to find. Just food for thought, how can one expect a PM to do there job of managing 8-12 properties (1000+ units) on a daily basis, inspecting all property issues while responding to 100+ emails a day of which 75% of the emails are petty items that a homeowner should be able to take care of themselves. The single largest issue that arises is very simple, 95% of the populations largest financial investment is one's home. Their home is personal and not business and the demands that the majority of people expect simply cant be met and maybe association living just isn't for everyone. My dealings with Associa have been on a vendor relationship only (I am not stating who I represent) and I have found them to be attentive, polite with a strong attention to detail and a company that pays their bills in a timely manner which is something I can't say about a lot of companies. In closing, tell your PM "thank you" once in a while, they don't hear that often enough!
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usmc raid's profile photo
usmc raid
2 months ago
You have to remove or retrain G. Fiegler as he does not know how to communicate with other board members throughout communities... Reaching his highness is never possible... It is disgusting, simply said... Check your reviews on Google for general feedback.... Get your stuff together.... dumb name and dumb company....
Kelita Smith's profile photo
Kelita Smith
a week ago
They brag about great living conditions in Aldea Santa Fe, but it is a miserable place to live because of neverending construnc\tion by companies who ignore the law, and the welfare of the community.
Regular Grind's profile photo
Regular Grind
6 months ago
I am so glad to see that I am not the only one with a poor opinion of this company. We have a community that is over fifty years old and in the course of only three years, this management company has destroyed the priceless goodwill and comradeship among residents and employees that we had built up over the decades. Now, nobody is happy - residents, employees, or the board. When looking for a management company, social skills and customer service are paramount. You do not want misfits running your community. We have an onsite manager who many consider arrogant, and who simply lies to unit owners and employees. He has little credibility left.The difference between the Associa manager and our former manager (who retired after many years of service) is like night and day. While most of the employees liked her, most of the employees detest the current Associa manager. While the former manager was good at handling the inevitable conflict that comes with running an association, the current manager builds up conflict rather than helps to dissipate and resolve it. The only thing the Associa manager is good at is posting signs and making up rules. We now have dozens of new signs and rules, but poor customer service. We thought that we would see economies of scale by hiring Associa, and we thought they would give us better managers than we could find by hiring ourselves; but they have fallen short on that hope and expectation. Certainly not intentionally, but because of ineptness, they have destroyed the community we once had before we hired them.
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Response from the owner - 6 months ago
Regular, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at customerservice@associaonline.com with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.