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Quality is about reliability, improvement and …fun? That’s right! During World Quality Month in November, meet a quality cartoonist and a man who’s sharing quality tools while cycling around the globe. Plus, learn how you can use social media to make quality jobs, tools and concepts accessible to the community beyond quality professionals.
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Eileen Serrano, Business Optimization Expert, Roche, describes the process her organization went through to establish daily Gemba Walks and how its culture has changed for the better.
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Use QFD to determine what you need to accomplish to satisfy or even delight your customers.
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Nominal group technique (NGT) is a structured method for group brainstorming that encourages contributions from everyone.
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View our list of idea management & mapping tools to help you come up with new ideas or to organize your list of ideas in one place.
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The 2015 ASQ International Team Excellence Award (ITEA) finalist from Sime Darby discusses the cost savings and waste reduction aspect of the project.

The 2015 ASQ International Team Excellence Award (ITEA) finalist from Sime Darby discusses the cost...
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Robert Freeman discusses transitioning to ISO 9001:2015, including advantages of doing so, expected time and money investments, and major anticipated changes. Freeman is a member of the U.S. Technical Advisor Group to ISO Technical Committee 176 (TAG 176). 
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Creating a relations diagram helps a group analyze the natural links between different aspects of a complex situation.
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Use the Kano model to transform the voice of the customer into inputs for QFD.
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ASQ's Collections
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The Global Voice of Quality
Introduction

ASQ is a global community of people passionate about quality.

  • We champion and advance quality methodologies, ideas, and tools that make our businesses, organizations, and communities work better.
  • We offer knowledge resources, professional training, and professional certification to individuals and companies.
  • And we proctor vibrant communities of quality professionals worldwide. 
  • ASQ’s 76,000 individual and organizational members are creating advances that will help the world meet tomorrow’s critical challenges. Learn more: www.asq.org
Links
Website
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Contact Information
Contact info
Phone
+1-414-272-8575 (all locations), 800-248-1946 (U.S. and Canada only), 001-800-514-1564 (Mexico)
Email
Fax
414-272-1734
Address
600 North Plankinton Avenue Milwaukee, WI 53203