We have a small business that makes a locking application for our clients that install the app through our site. In the last two weeks the Google Play Services has marked the app as 'harmful' with an notification to uninstall. Must of our clients' workers, staff, ... not knowing any better are selecting to uninstall the app.
Which in turn kicks in our anti-tampering app and locks down the Android device automatically. Causing on our end, endless calls for support on how to fix the issue and upset clients.
I've tried contacting Google a few ways on this issue but seem
to have hit a road block with getting a hold of the right team. As I'd like to get the app whitelisted as it's used for business use only and using the Google Play to install currently isn't an option for our clients. Or if anything find out 'why' the app is now being marked as 'harmful' when it's been around for a few years.
If anyone has any information on who or where to go to contact the right person about this, please let me know.
Do you have any information or an article/link about the changes recently? As I'm starting to think it's something new with Google Play's policy that must of changed. Even tho, we don't use the Play Store. Thanks.