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Ashton Brook
Apartment Complex
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100 Gillespie Dr Franklin, TN 37067
100 Gillespie DriveUSTennesseeFranklin37067
(615) 771-5600ashtonbrook-apts.com
Apartment Complex
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Review Summary
4.1
101 reviews
5 star
64 reviews
4 star
15 reviews
3 star
5 reviews
2 star
3 reviews
1 star
14 reviews
"Staff wonderful at main office."
"There was another incident where rims from a brand new car were stolen."
"She made me feel like family and a valued "customer"."
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Thomas Richard's profile photo
Thomas Richard
a week ago
My experience with Ashton Brooke was awesome. Everyone has been nice and easy to communicate with. When I moved in everything was clean and for the most part what i expected. I say for the most part because the last resident left trash that I had to take out and there's something like a vent cover missing that they still haven't replaced.The neighborhood is quiet and I always see families walking around the complex, it is just a friendly atmosphere. The location is excellent of course only being 5 minutes from cool springs mall and 10 minutes from the heart of Brentwood. Definitely worth taking a look!
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Karen Collier
2 weeks ago
My experience was horrible. I would recommend anyone stay away from there. When I moved in my apartment was dirty and smelled of smoke. They tried for 2 weeks to get the smell out, I even had to pay to stay in a Motel while they worked on it. I wanted out of my contract then and they would not let me. I moved across the hall, I am a woman all by myself to a different apartment. I had my own washer and dryer and said that apartment came with washer and dryer and so I could not use mine, I had to pay rent. Someone came in and destroyed it, they did file charges on that person, but they are making me pay over $2000.00 for something I did not do. They will tell you anything to get you in, and then things don't work, and they are no longer friendly. I always try to rate things, majority of the time positive comments. Unfortunately I have nothing to say that is good about this place. You will also have to share water bill with your whole complex, even if you don't use much water. Don't even bother looking, it will be a waster of your time. I cannot even give it a 1 star rating, but have to or it will not post.
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Scott Grisham
a month ago
Our family moved to Franklin last summer and had no idea where to live during the transition. The staff at Ashton Brook made us feel "at home" immediately, and we have loved every minute of being here. GREAT place to live!
Sathyanarayanan Sethuraman's profile photo
Sathyanarayanan Sethuraman
2 months ago
Nov 2016 - NO LEASE BREAKAGE ALERT. New apartment manager Kim is very rude and is racially profiling people. I saw her talking to current Caucasian tenant nicely and behaved rude when she came to my home for lease renewal. When I wanted to discuss about the lease breakage clause, she did not allow me to talk and started advising about cost of moving as if every company keeps their employees in one place for eternity. This is worst property management team I have come across in my life time. Alara and Farms provide lease breakage agreement. Nov 2015 - The maintenance team is very responsive and they did a great job very quickly. Brian and Joe are awesome in fixing any maintenance issue very fast and without repeat complaint. Aug 2015 - Lindsey is a very helpful and responsive property manager and was instrumental in my decision to renewed the apartment lease this year despite hike in the rental price.
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Abbie Fornadel's profile photo
Abbie Fornadel
a week ago
I have lived in Ashton Brook for about a month now and I have really enjoyed my experience so far. The staff is very nice and accomidating and our move in process was easy. It has a wonderful family atmosphere and is in a great location. I would definitely recommend this to anyone!
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Brittany
4 months ago
I'm a fresh resident to Ashton Brook, but so far we love it! The location is perfect and the staff is very response to my probably way too many requests during my first few days. It's a quiet neighborhood and everyone has been so friendly, people are always out walking and it's a perfectly safe community to do so in. The pool areas are quiet and relaxing, there are several picnic tables and grills through out the community too. Brittany was my leasing agent and has been great, Joseph has also stepped up and helped me; with so many places to live in Cool Springs, I'm glad we chose Ashton Brook, we definitely recommend this community!
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Faiz Chachiya's profile photo
Faiz Chachiya
4 months ago
I have recently move to Ashton Brook apartment with my family. Brittany made the leasing formalities very easy for me and it was a smooth process from then till I moved in. The maintenance staff is also good. Many office colleagues of mine already stay here and they said good things about the apartment. I am glad that I made the right decision by moving to Ashton Brook. I would recommend Ashton Brook any day
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Morgan Burner
5 months ago
I gave this five stars because of Shayna. Throughout my time her she has been so accommodating and stayed on top of anything maintenance, things that were out of my control, or simply just ways to make this a better place, etc. There is no one else I would have rather worked with. She made me feel like family and a valued "customer". I've never felt like I was just a number. I highly recommend anyone looking here to work with her!

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