Medical Staff Coordinator, 2012 - 2014
Sole Credentials Specialist for the primary Long Term Acute Care Hospital in Baton Rouge, located on three sites (two were a hospital-in-a-hospital, one stand alone facility) falling under two separate licenses. Responsible for all development, planning, policy and procedure, and operational management of Medical-Dental Staff and Allied Staff professional Credentialing programs with a roster of over 220 practitioners.
The precedessor in my position had been let go several months prior, and as such I was given the keys to the office and told to 'go handle it.' No training on their system or software, no explanation on the established process, no one to point me to the documents which would be part of my daily duties, no one to show me where things were left off or what was a priority at that point.
No problem. Challenge accepted.
Largest Hospital in the state
Human Resources / Credentials Specialist, 1999 - 2012
As a Human Resources professional:
Recruiter for several hospital departments including Materials Management, Mental & Behavioral Health, Our Lady of the Lake College, MIS/CIS/TIS, Physical Therapy/Rehab, and several others. Served as a primary contact for Department Managers and Directors regarding hospital policy, employment law, and disciplinary issues. In 1999 I started off as a HR Generalist processing Exit Interviews and COBRA/termination processes. My duties expanded over they years as I showed mastery in my departments. I was given the leftover/difficult to classify areas of recruitment and spent a good bit of time working closely with managers regarding hospital policy and application to their area. During a 'hiring freeze' one winter I asked my director if there was anything else I could do as I was caught up. "Have you thought about switching from HR and trying something new?" Thus my professional change to the Credentials side of hospital management.
As a Credentials Specialist: Accountable for the development, planning, and operational management of Medical-Dental Staff and Allied Health professional Credentialing programs. Supervisor of three Credentials Representatives as we manage a privileged staff roster of over 1145 professionals. Maintained program’s integrity and compliance with Medical Staff Bylaws, Rules and Regulations, federal, state, and national regulation boards.
Accomplishments: expanded MSO from two to four professionals, successful delegated credentialing reviews from several outside programs including The Joint Commission, digital scanning process of all MSO paperwork (70% reduction of paperwork), implementation of online application for physicians, and averaged the credentialing of 66 Physicians and 58 Allied Health per year.