Profile

Cover photo
Art Marshall
218 followers|511,976 views
AboutPostsCollectionsPhotosVideosReviews

Stream

Art Marshall

Shared publicly  - 
 
I have an update on my Moto 360 Support Saga (original post: https://plus.google.com/+ArtMarshall/posts/LnE57Wx212v) and the news is good!

Thanks to MotoKari on the +Motorola Mobility support forums for arranging a quick replacement with a new unit and a small accessory.

I received the device quickly. The watch still had the pull-down bug but the good people of the Moto 360 subreddit (http://reddit.com/r/moto360) pointed out that this was fixed in a later OTA release.

It took 2 days to get the latest OTA to load and it only worked after I reverted to an older version of Android Wear (I used http://www.apkmirror.com/apk/google-inc/android-wear/android-wear-1-1-1-2016316-android-apk-download/).

The specific steps I followed were:
1) uninstall Android Wear
2) download and install the APK from the link above
3) pair the watch
4) on the watch, go to Settings->About->System Updates and the download began

It took about 2 hours to download the firmware and the battery needs to be 80% charged in order to install. Thankfully the download continued while on the charger.

Hopefully this will help those of you in the same situation!
1
Add a comment...

Art Marshall

Shared publicly  - 
 
+Engadget  featured the +NEC Display Solutions MultiSync EA244UHD in "Which monitors are worth buying?" http://goo.gl/Bojjxx
Which monitors are worth buying?
1
Add a comment...

Art Marshall

Shared publicly  - 
 
+Tom's Hardware reviews +NEC Display Solutions MultiSync PA322UHD and awards it "Tom’s Hardware Recommended" http://goo.gl/UNKPFy

#NECColor
2
Add a comment...
In his circles
3,424 people
Have him in circles
218 people
Johnwayne Stroud's profile photo
Hikari Takano's profile photo
Kash Yusaf's profile photo
Shawna Penney's profile photo
Richard Lerner's profile photo
Chris Bartram's profile photo
John Skach's profile photo
Ronald Willie's profile photo
RUSLAN Sitarchuk's profile photo

Art Marshall

Shared publicly  - 
 
Those of you who know me well know that I love technology and have ever since my first IBM PC in the 1980s. I was educated as a computer engineer and I have spent most of my career in some sort of computer-related business. Technology rarely lets me down, but sometimes companies have. This is the story of how a device that I love from a company that I used to love has become an object of anger and frustration.

My wonderful wife knows I love technology also and so when I received my +Motorola Moto 360 with the silver housing and silver metal band as a gift from her in February 2015, I was so happy! I loved this thing. It instantly replaced my Citizen EcoDrive that I'd had for years.

This is an open-ended story at this moment but I'll continue posting updates as things happen.

Moto 360 #1: cracked back (5/1/2015)
After a couple of months, I noticed a crack that had developed on the back where the band connected into the housing. So I called in, paid for advanced exchange and they processed the replacement...

Out of pocket costs: This session: $25 (advanced exchange), Total: $25
Time without watch: 0 days. Time on the phone, ~25 minutes this session, ~25 minutes total.

Moto 360 #1.5: leather band (5/10/2015)
I received the replacement device and it had a silver metal housing with a leather band. I called back in and customer service advised me that they were out of stock of the metal band (this will be a recurring theme) and that since the issue was with the housing, I could just go to the jeweler and have them swap bands for me.

Since workarounds like this never backfire, I went ahead and did it and the customer service rep even offered a credit for an accessory to cover the cost of paying a jeweler to swap the bands. That was nice, I thought.

_Out of pocket costs: This session: $20 (jeweler), Total: $45
Time without watch: 0 days. Time on the phone, ~25 minutes this session, ~50 minutes total. + 1 hour to go to the jeweler, swap bands and come back. _

Moto 360 #2: broken plastic piece on band (11/12/2015)
After a few months of loving my watch, I noticed that the small piece of black plastic that protects the pin of the metal band was cracked and rubbing on my wrist. I called Motorola support and tried to get a replacement band or a replacement black piece. Customer service said that they could only replace the whole watch and they were going to send me a replacement with a leather band because of Moto 360 #1.5. I had to explain to them that I originally had a metal band and they told me to swap bands (this comes up on every phone call until Moto 360 #4 arrives). Eventually, the rep understood and I paid for advanced exchange. They were out of stock of the metal band so they told me to call back in a week and see if the metal bands were back in stock.

I called back a week later and they were still out of stock (I had to explain again that my watch had a metal band). They said to call back in another week.

I called back yet another week later and they were still out of stock (one again, I had to explain again that my watch had a metal band). They said to call back in another week.

Suddenly, I received an email - your watch has shipped!

_Out of pocket costs: This session: $25 (advanced exchange), Total: $70
Time without watch: 0 days. Time on the phone, ~25 minutes each call, ~125 minutes total. + 60 minutes for band swapping. _

Moto 360 #3: incorrectly shipped watch (11/27/2015)
I excitedly opened the replacement and... the watch has a LEATHER BAND. I called Motorola support and they said that they shipped it because they were out of stock on the metal band. They were going to have me do the band swap again but since my issue was with the band itself, I couldn't do that. The rep said to keep BOTH watches until the metal bands come back in stock and call back next week. OK, I'm sure nothing will go wrong.

I called back a week later and they were still out of stock (I had to explain again that my main watch had a metal band, and also now that they've sent me a second watch). They said not to worry about it, keep both watches for now and call back in another week.

Suddenly, on 12/9/2015, I received an email saying that they have charged my credit card because I haven't returned the watch yet! I called the support team back and that rep told me that I should have returned the watch and whoever told me to keep it was wrong. I tried to process an RMA but I didn't have the replacement watch on hand (it was at my office) so I had to call back. I called back on 12/12/2015 and processed RMAs for both watches. The rep said that they could not refund my advanced exchange fee either, since they technically sent me a replacement watch.

Oh, and by the way, they're out of stock on metal bands. So, watchless, I waited...

_Out of pocket costs: This session: $0, Total: $70
Time without watch: 0 days. Time on the phone, ~25 minutes each call, ~200 minutes total. + 60 minutes for band swapping. _

Moto 360 #4: Replacement watch, settings pull down menu doesn't work (1/4/2016)
Happy New Year! I got an email on 12/24 saying that they've shipped my watch to me and it would arrive on 12/28. Since Motorola requires a signature for delivery, I shipped it to my work.

I was tempted to go in over the holiday but I'm glad that I didn't.

When I got back to the office on the 4th, I opened the box (the watch appeared to be brand new), powered it on, happy to see the familiar Motorola logo and sped through the quickstart (out of habit). I put it on, noting that I'd need to add a link to the band, connected it to my phone and was ready to start my work day.

I pulled down to go to settings and adjust the text size (I like the smaller text) and, hmm, the mute toggled and the settings pulldown popped right back up. I tried it again and the same thing: mute toggled, the pulldown popped right back up. I can't get to the settings anymore. I can't see my battery percentage without looking very quickly at the screen. The stupid touch screen is broken.

I called Motorola and arranged another replacement. I wasn't about to pay for another advanced exchange.

_Out of pocket costs: This session: $0, Total: $70
Time without watch: 23 days. Time on the phone, ~30 minutes, ~230 minutes total. + 1 hour to go to the jeweler, swap bands and come back. _

Moto 360 #5: Replacement watch, settings pull down menu doesn't work (1/19/2016)
I received my replacement watch at the office on 1/18/2016 but wasn't in the office. I called on 1/19/2016.

I opened the watch, powered it on and noticed that the watch had a pin on the band that was not fully inserted. OK, this is not a new watch, that's fine. When it came up, I noticed that it had a custom watch face in use and had previously been connected to a Nexus Player. OK, so the refurb process doesn't reset the device or ensure that the watch band is assembled correctly. No problem, I can deal with this. Time to adjust the settings...

AGAIN. I pulled down to go to settings and adjust the text size and, hmm, the mute toggled and the settings pulldown popped right back up. I tried it again and the same thing: mute toggled, the pulldown popped right back up.

Since they were once again out of stock of the silver metal 1st generation, they have offered the black metal 1st generation version instead. I turned it down (I wanted the silver for a reason!) and am waiting for another offer.

_Out of pocket costs: This session: $0, Total: $70
Time without watch: 38 days. Time on the phone, ~65 minutes, ~295 minutes total. + 1 hour to go to the jeweler, swap bands and come back. _

-----------------------------------------------------------------------------

_The only thing worse than my photo editing skills... _
7
Jonathon Streetman's profile photoJosiah Wiebe's profile photoArt Marshall's profile photoRon Martinsen's profile photo
4 comments
 
Welcome to the world when Google gets involved. Yes this division is owned by Lenovo now, but the company has been through so much turmoil that this type of thing is inevitable.

It could be worse- they could have ended up like Nik Software. 😞😡
Add a comment...

Art Marshall

Shared publicly  - 
 
 
Experience the latest technology solutions from the AV/IT industry at our annual New York Showcase, November 4th during New York Digital Signage Week! Learn more: http://goo.gl/YCBmSL #NYDSW 
View original post
1
Add a comment...

Art Marshall

Shared publicly  - 
 
 
+PCMag  just awarded the +NEC Display Solutions  MultiSync PA322UHD with it's Editor's Choice: award: "our top pick for big-screen UHD monitors" http://goo.gl/ZMUXuj

#NECcolor  
View original post
2
Add a comment...

Art Marshall

Shared publicly  - 
 
 
+Jeff Mottle  from +CGarchitect.com reviews +NEC Display Solutions MultiSync  PA322UHD "if you are looking for one of the best displays for color accurate work and want the ability to edit 4K content, look no further."  http://goo.gl/R41iz7

#NECcolor  
NEC PA322UHD 32 Inch 4K Display Reviewed
View original post
1
Add a comment...

Art Marshall

Shared publicly  - 
 
#PCPro  reviews +NEC Display Solutions MultiSync PA322UHD:
"If you’re after a huge, superb-quality 4K monitor that addresses all the requirements for high-end video and design work, the NEC MultiSync PA322UHD does the job in fine style."

http://goo.gl/yi5Mdt
#NECColor
NEC unleashes its 4K giant – the MultiSync PA322UHD is 32 inches of pixel-packed loveliness, for a price
1
Add a comment...
Art's Collections
Story
Tagline
Product Manager for Professional & Medical displays at NEC, husband, father & amateur brewer (among other things)!
Basic Information
Gender
Male
Apps with Google+ Sign-in
  • Fiz:Brewery Management Game
Public - a week ago
reviewed a week ago
Public - a month ago
reviewed a month ago
Just walking through but it had a beautiful lobby and friendly staff
Public - 2 months ago
reviewed 2 months ago
18 reviews
Map
Map
Map
I attended a seminar here. The catered lunch was delicious and well prepared, even though the choices were a bit odd. The facilities are clean and the staff is responsive to our needs.
Public - 2 months ago
reviewed 2 months ago
We went there for breakfast and loved the very unusual breakfast options. The service was a bit slow though.
Public - 2 months ago
reviewed 2 months ago