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Aria Solutions Inc
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Struggling to measure agent productivity in your omnichannel contact center? Overcome this challenge by following these best practices http://www.ariasolutions.com/measuring-agent-productivity-omnichannel/. #omnichannel #contactcenter

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Over 35 % of contact center interactions are now digital. Enable orchestrated routing for customer journeys & more! http://www.ariasolutions.com/enable-orchestrated-routing-customer-journeys-mobile/ #customerjourneys #routing

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Relieve Pressure On IT & Improve CX With A Modern IVR https://youtu.be/z1qYyUthDJE. #contactcenter #omnichannel

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Did you know agent in-efficiency can result in a lost cost of productivity of $1.57 million for a 300-seat contact center? Read our blog on Agent Desktop Optimization and learn how to improve agent efficiency http://www.ariasolutions.com/agent-desktop-optimization-how-many-screens-can-agent-handle/. #AgentDesktop #contactcenter

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Trying to manage customer journeys in your contact center? Then you might need to migrate to orchestrated routing first. Read this blog and see if the transition is right for you http://www.ariasolutions.com/enable-orchestrated-routing-customer-journeys-mobile/

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