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Apollo Heating, Cooling & Plumbing
Heating Contractor
Today Open 24 hours
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Tariq,

We are not sure if you called us to give your a quote or not, be we are very transparent in how we price and quote business.  We charge $79 to come out and diagnose a problem or give a quote. All of our quotes are in writing and fully detail what service will be provided.  We stand behind our work 100%.  While our rates may be higher than 1-2 person trade shops, we are very competitive with larger service companies who provide 24 hour/7 day per week service from trained and licensed technicians, plumbers, and electricians.

Apollo Customer Service
reviewed:
Never use their service. Definitely would look into other references and services, based on people I have talked to and reviews of experiences I have read. Some reviews classify the company's pricing policies as unethical.
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Hi Steph,

We apologize that we could not meet your needs immediately on your broken unit.  At the time our 40+ technicians were handling major AC outages across the city from Apollo customers due to the hot weather.  We do not like to schedule appointments unless we are sure that we can follow-up in a timely manner to meet your needs.  While we may have lost out to a competitor this last time, please do consider us in the future.  We have tens of thousands of satisfied customers in the greater Cincinnati area.

Apollo Customer Service
reviewed:
Called Apollo on a Saturday morning about our broken AC unit. They would not schedule an appointment - just told me that they might be able to call me in a few days to set one up, because they were so busy. I hung up and called a competitor, who sent someone that afternoon. I understand being booked, but who doesn't schedule an appointment right away, even if it's several days out?
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Hi Jennifer,

We have a full staff of licensed plumbers who offer 24 hours, 365 days per year service and go through hundreds of hours in training.   Our rates are based on the cost of maintaining and offering that level of service.  We also fully warranty our work.  Preferred customers who are on an Apollo Care Plan qualify for even lower rates.  You can always find a plumber who will offer a lower rate but it is not always an "apples to apples" comparison. We have thousands of customers in the Cincinnati area who use us for their plumbing, HVAC, and electrical needs.
Called Apollo to hook up kitchen sink and dishwasher. I needed it done immediately for a property appraisal. There was a $79 service charge fee. I was quoted $1040 for the job. Even in an emergency this is ridiculous. The price would have been knocked down to $650 if I agreed to sign service contracts for my whole house (heating, air, plumbing etc). Ripoff... Don't waste money on a service call there are better plumbers at more reasonable rates.
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11 people
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Jim Louis's profile photo
Teamwork Apparel Rick M. Owner/Operator (Corporate and Athletic)'s profile photo
Valpak of Cincinnati/Dayton's profile photo
Char Sexton's profile photo
Best Plumbers®'s profile photo
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Korrect Plumbing Heating and Air Conditioning Inc's profile photo
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Hi Ken,

Our service rate charge of $79 is the cost for us to send a plumber to your home to diagnose the problem.  We will then provide a quote to fix a problem that we find.  

Our rates are based upon having a team of licensed plumbers available 24 hours per day, 365 days per year to meet customer needs, often in a plumbing emergency.  Our plumbers also go through 100+ hours of training and we warranty all of our work.  While you may able to find a plumber who will quote a lower rate for the job, often it is not an "apples to apples" comparison.  We have thousands of customers in the greater Cincinnati area who using us for their plumbing, HVAC, and electrical needs. 

Apollo Customer Service
reviewed:
The advertised $79 pays for them to show up. But then for 30 minutes of work they wanted to charge me $420. They call it their "flat rate charge" which means that even though its 30 minutes and a couple bucks materials they can still charge the "flat rate" of $420.
Don't call them, call a real plumber.
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Theresa,

We apologize for any trouble in arriving at the expected time for our service call. We give a 3 hour window for every call and we are able to make that window the majority of time.  During the window of time that you called, we had many customers who had AC emergencies and did the best to meet each of every customer's need in a timely manner.  We also do offer priority service to customers who have an Apollo Care Plan which is a way where ongoing customers get priority service when their AC or furnace goes down.

Once again, we apologize for not arriving on time and please give us another chance to earn your business.

Apollo Customer Service
reviewed:
We had three appointments with Apollo over the course of 2 days to determine what was wrong with our central air and then to fix it. They were able to arrive a day sooner than Help heating and cooling, which was nice, but they charge more for a service call. On the first two appointments they arrived after their quoted time, which was a 3 hour window. On the third appointment where we were to get a quote and determine which new AC unit we'd like to go with they called 25 minutes after they supposed to arrive only to tell us they needed to reschedule for the next day -- this was at 2:00 in the afternoon, not the last hours of the days...I'm disappointed in the service we received.
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Contact Information
Map of the business location
Cincinnati, OH
USOhioCincinnati
(513) 271-3600apollohome.com
Heating Contractor, Furnace Repair Service
Heating Contractor
Furnace Repair Service
HVAC Contractor
Plumber
Air Conditioning Repair Service
Today Open 24 hours
Tuesday Open 24 hoursWednesday Open 24 hoursThursday Open 24 hoursFriday Open 24 hoursSaturday Open 24 hoursSunday Open 24 hoursMonday Open 24 hours
Apollo offers total home comfort and a best price guarantee on new AC and furnace unit installations and is ready to roll with 24/7 emergency plumbing and heating & air service.
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People
Have them in circles
11 people
William Kays's profile photo
Jim Louis's profile photo
Teamwork Apparel Rick M. Owner/Operator (Corporate and Athletic)'s profile photo
Valpak of Cincinnati/Dayton's profile photo
Char Sexton's profile photo
Best Plumbers®'s profile photo
Daniel Bullard's profile photo
Korrect Plumbing Heating and Air Conditioning Inc's profile photo
Sydney Lawrence's profile photo
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Review Summary
4.7
226 reviews
5 star
196 reviews
4 star
11 reviews
3 star
1 review
2 star
4 reviews
1 star
13 reviews
"Apollo provided excellent timely service on my plumbing issue."
"Responded at 315 am to remove my leaking hot water heater."
"I would highly recommend Apollo Heating Cooling and Plumbing."
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Martha Ray
2 months ago
Michael Jones was the best technician I have encountered. He was efficient, friendly, and very knowledgeable. He gave suggestions for improving our air quality and carbon monoxide detector without being pushy. I feel like he fully understands our system and is making sure it taken care of to give us the best outcome for our system.
Larry Merkel
3 weeks ago
Our technician, Ash Ward, arrived on time and was as polite and courteous as he could be. He came to repair a "damaged outlet" but as it turned out, flipping the circuit breaker solved the problem. But while he was here, Ash did the standard "Apollo free review" for the entire house. At the end, he made a couple suggestions for our home. When he left, we had some good ideas and NO CHARGE for his time and effort.
ken turner
in the last week
KEN CAME OUT TODAY TO SERVICEN OUR PLUMBING. VERY EFFICENT VERY POLITE. TOOK A LOT OF TIME EXPLAING THE INS AND OUT OF PLUMBING TO ME. I BELIEVE KEN TO BE AN ASSET TO YOUR COMPANY. KEN ROCKS! PEGGY RAHE
Linda Chandler
2 months ago
I called Apollo (who installed my furnace in 1994), to explain that I had no heat on a very cold day. They promised me a service call sometime that evening, but were actually able to get someone there that morning! Their service pro, Steve Donaldson, was courteous and efficient. He determined the problem (a broken thermostat), and helped me select a new one which was right for my needs. I would highly recommend this company and this service pro!
Joan Wengler
in the last week
Chris Jahn arrived promptly at my home and introduced himself. I found Chris to be cordial, polite and considerate. He conducted his electrical inspection of my home in a professional manner. When checking the electrical outlets, he was careful not to chip the paint in the removal of the cover plate. It was a pleasure having him in my home.
John Jacox
2 months ago
EXCELLENT as always with Apollo! They are the best service firm I have ever found here or anywhere I have lived. They offer a wide range of services for confident one stop service. The techs are all very polite & well trained & have all the necessary parts and tools. Their laptop computers offer technical back up as well as easy signing off and emailed receipts.
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Kathy Tarter
3 weeks ago
Chris J. was very professional, courteous, knowledgeable and just plain nice. My work was done correctly and quickly. He did NOT leave a mess behind as too many do. I have plans to use this company for several other projects... I hope the other technicians are as good as Chris J.
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Sarah Steenblock
a month ago
Apollo has been a lifesaver for those emergencies at home, like when my water heater rusted out & was replaced the same day as inspected (thank you, Jerry). I'm not saying they are the cheapest option, but I'm happy to pay for a good value and prompt service. Dustin W. cleared the blocked soil drain at my home in Oct 2015 and was beyond professional, competent, and courteous! I'm a bit of a demanding customer as I want to understand my systems and how they will be fixed. Dustin indulged my every question and explained the process at every step! As a follow-up to the pipe cleaning, Damien scoped the line to identify the root cause of the blockage and provided me a quote for pipe replacement on the spot. Apollo definitely has an A-team in these gentlemen.
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