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Antonio Aburjaile
Worked at Online Interpreters
Attended University of Massachusetts
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Antonio Aburjaile

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Depois de uma longa jornada de quase 20 horas chego em Delhi, a capital da India! Desembarco e vou direto para o setor de imigração. Várias filas e depois de muita espera sou atendido por um agente sem a menor vontade de ser ...
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Antonio Aburjaile

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  • Online Interpreters
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Living abroad since 1996
Education
  • University of Massachusetts
    PoliSci IR Ltn Amrcn Stds
  • Massachusetts Bay Community College
    Lberal Arts
  • Universidade Federal de Minas Gerais
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Dr. Norton should be more polite when speaking to collaborators over the phone. Introducing herself properly as well as when finish with their assistance over the phone, at least, informing them that the services are not needed anymore, we all know that healthcare providers, mainly in community health centers are over worked and under paid. However, this is NOT an excuse to not exercise excellent customer care!
Public - 4 months ago
reviewed 4 months ago
Staff members need more training to help patients on the phone, without rudeness, interrupting the caller and shorten call without listening to what is the request being made. Based on the level of customer service provided during this particular call, I did not even expected this staff member would provided me with useful information or an alternate way to solve the issue. However, a minimum of professionalism and politeness should be required by this facility to whomever deals with the public in person or on the phone.
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Public - a year ago
reviewed a year ago
3 reviews
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It seems that this community center under paid and for sure over worked healthcare providers have the habit of always being rude with their service partners on the phone. They do not greet, sometimes introduce themselves and NEVER EVER close a call properly. The words" please" and "thank you" are completely absent in their vocabularies. This unprofessional behavior is a constant observed in dozens of phone calls received from this facility.
Public - a year ago
reviewed a year ago