I was charged a $12.40 handling fee for a $39.98 (free shipping) order because I live in Canada. I called their customer service and complained that there was no mention of a handling fee during the checkout process and she tells me that it's mentioned on the customer service page. That's helpful - WHY NOT MENTION IT DURING CHECKOUT????
She didn't even say anything when I told her to tell her manager that I won't be shopping from there again. So much for customer service - way to keep your customers!
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