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Andy Lees
Founder of Satsum. Passionate Innovator and Digital Evangelist.
Founder of Satsum. Passionate Innovator and Digital Evangelist.
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Deloitte's Hospitality Trends Report 2015:

In 2015 and beyond there will be two key demographic drivers of
change in the industry, creating new patterns of travel demand in the
west and important new source markets in the east.

By 2015 US Baby Boomers are forecast to own 60 per cent of the
nation’s wealth and account for 40 per cent of spending.
• The key to attracting boomers is appealing to their ‘forever young’
attitude and desire for experiential travel.
• Chinese GDP per head is forecast to more than double between 2010
and 2015. Personal and business travel is expected to grow 73 per
cent in the same period.
• India is forecast to have 50 million outbound tourists by 2020

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Stop bothering your customers with long customer satisfaction surveys. It’s bad for business. It’s bad for you and it’s bad for your customers. I’ll explain why.
  #customerservice #customerexperience #growthhacking  
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Check Out The Newest Crop of Hot Startups.
Highlights from last week's +3beards Don't Pitch Me Bro.
(Featuring +Satsum!)
#startup  

http://youtu.be/j8vS4ZPsGMk
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Increase Customer Satisfaction And Sales With A Higher EQ #customersatisfaction  

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Owning the Experience is Key Apple's Customer Satisfaction #custserv 

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