I had a problem with my broadband speed so gave +Virgin Media
a call. Now they solved the issue, but they've just told me to improve my broadband speed I could try formatting my Hard Drive. Not the best advice I've ever been given as this is a new PC with a new SSD with just the OS and a few programs on it. If they tell that to someone who doesn't really understand what it means or what they're doing, they could lose everything.