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Tim Kermode's profile photoMark Curtis's profile photoAnthony Garrett's profile photoPaul “Baloo” Johnson's profile photo
"Additionally, now the 15-minute refund window won't start until the expansion files have finished downloading"

Finally! Thank you Google :-D

Hopefully this should help increase download speeds for some of the apps that struggled a little.
but we still cannot buy any apps in Taiwan..
15 minutes still seems short to really get a proper look at whether or not the app works properly and to your satisfaction. Even used car dealers give you 72 hours.
I can only hope Battleheart and Zombieville 2 can now be properly updated ^^
A lot of developers are going to need to completely rewrite their installation procedures to take advantage of this as well. I suspect that older games that aren't popular enough to be a burden on the developers servers will never be updated... thus still having the problem of hitting the 15 minute limit while still waiting on downloads to finish.

The 15 minute refund window is the stupidest thing Google has ever done for customer service. It does NOTHING to discourage piracy, and everything to discourage customers from hitting the "Accept and Buy" button in the first place. I certainly know my threshold for how much I'll spend on an app dropped drastically once the 15 minute refund was in place.
Yeah why not give one hour refund time. Long enough time to get used to app whether worth buying but so short time that if it's needed you will want it more than 1 hour.
+Antti Eskelinen: Even 1 hour seems short. More on the 3-7 day range is actually real-world reasonable. A lot of flaws, especially with services that sit in the background, aren't made apparent without longer-term usage.
3-7 days is too much.. 1 hour is enough..
+Prem Suraj: How do you figure? 1 hour isn't long enough to tell whether or not, say, that new weather app you got actually works right for the conditions you're looking for (like storm warning alerts, or whether or not it's going to be a battery pig). You'd need at least a day to get basic data. More than that to get reproducible results.
Put it back to 24 hours they way it was before. Or at least 12 hours.
2hrs would be nice but honestly 1hr is enough time no matter what anyone says. You can beat most games in 2hrs or less
+Anthony Garrett: Most apps aren't games. Quite a few are background services or widgets that really take time to evaluate. So, your argument is a tad irrelevant.
Good news. Refund window should be configurable by developer IMHO.
+Paul Johnson I know you feel strongly about this and I realize not everyone is the same but if they are willing to move it to 1hr are you seriously gonna complain about that? I bought some apps for my phone and most of them were utilities and for shopping. As a consumer you do research, there is a reason they provide you with screenshots and video but in 1hrs time the user should be able to gauge if the app performs the stated task.

If you are others find yourself not able to then email the developer and get a refund that way (I've never had an issue the 3 times I've had to)
+Anthony Garrett: Yes! I might buy an app at lunch and not have a chance to install it until my midafternoon break. By that point, I've had it two hours and still haven't had a chance to sit down and so much as look at it, much less put it through some real life usage. Why should I have to go through extra steps to get my money back if I'm not satisfied, when the system is inherently flawed against my favor?
My application, a connection monitor and scheduler, is an example of an application that might take a few days to figure out if it works properly. It's a free app, but if it was paid I would gladly set the refund period to a week, maybe even two. I can understand that not all devs, especially game devs, want a refund period that long. Letting the dev choose the refund period might not be a bad idea.
Hey, at least we get a refund period on android! :)
Let developers choose the window, with a minimum option of 30 mins..
+Paul Johnson its unfair but 1hr is better than nothing or 15min also why would it be so difficult for you to wait till break to install it? Like I said if they're willing to move it to 1hr its much better than 15min and I doubt many will have a big problem but I see your point, just be cautious of your time before downloading is all.

If you rather have no refund window at all IOS is waiting on you. Letting the developer choose the refund window wouldn't be good for the user experience so lets keep things simple and consistent
+Anthony Garrett I'd take a variable refund window over something consistently annoying (the current 15 mins) any day.
You need at least 48 hours to know if an app is a poorly written battery hog. The refund window moving to 15minutes basically made me not buy anything that wasn't well reviewed and time tested by others
The two most expensive apps I've bought are just impossible to test inside a 15 minute window.

One an Office Suite, took me over an hour before I realised the PDF part could not possibly work on my old phone due to caching on internal memory.

The other a datalogging app, again impractical to setup and test inside 15 minutes.
It should be down to the devs with a minimum set of 30 minutes.

I appreciate iOS has no such window at all but one of the biggest issues with android app purchases , fragmentation, just isn't prevalent on iOs
I think +Paul Johnson and +Anthony Garrett are illustrating a problem with the window for returns. Since Android offers such a wide variety of apps, there can't be one set return period for all.

Too short and you won't have enough time to see if something like the aforementioned weather app actually changes. Too long and something like an aforementioned game could be entirely completed.

So it really should be configurable to the developer, they are the ones that stand to lose the most money from returns since Google makes more money off free apps (via ads).
+Mark Curtis then we're right back to consistency and its bad enough most users don't read the description or comments now give them something else they won't read tucked into settings but how about for both parties sake apps have 2hrs and games have 30min
+Anthony Garrett: One thing developers are really bad at, typically, is documentation and marketing. As a result, it takes time to map out what you're not getting in documentation, and to sort out what accurate but vague or imprecise descriptions are trying to tell you. In other words, what you see on the tin is often not quite what you get.
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