This is my experience with my app that had been localized to 18 languages:https://play.google.com/store/apps/details?id=com.zvasvari.anmoneyp
I use Google Translate for support e-mails. It works fine +Joshua Fuller
. Is it perfect? No, of course not, but 9 out of 10 times I can understand the question and the customer understands the answer.
I used the App Translation Service to translate my app into Japanese. My app is large with over 1500 text items and I paid a very large sum for the translation. I chose the Professional level where one translator translates and another double-checks. The result was absolutely terrible. Japanese users told me that it was worse than having the app in English. The proprietor of the translation service, who spoke no Japanese, was very helpful and eventually refunded me half my money.
So, would I use the App Translation Service again? No. BUT.... if my app was small with maybe up to a hundred translatable items, and the translation was done into a Western language, I would without hesitation. My situation is unique and needs a professionally managed solution.
I am glad Google is offering this.